Dallas, TX, USA
Jun 27, 2018 | By ngDesk
Operating a business that’s either a start-up or a small growing business requires many hats. From generating leads to managing employees, some aspects of your business can tend to be overlooked due to other important priorities taking front seat. Yet, branding should not be one of those tasks that are held off. Branding your business is a comprehensive task that takes both strategic planning and long hours.
Jun 25, 2018 | By ngDesk
Whether you are looking for a new help desk software solution or are switching to a new system, the process can be challenging. There are dozens of help desk software out there that say they’re the best software for your business. However, how can each one address your overall organizational needs fluently? Knowing what you want from a help desk is important because it’s the key for long-term business goals being met.
Jun 22, 2018 | By ngDesk
Customer satisfaction is of essence for most businesses, as it helps them to fully understand their clients. Because of this, business have started to place great emphasis on customer feedback in the form of surveys. Surveys are a trouble-free way to gather and analyze a customer’s attitude and feelings towards the recent service that they received. However, there is a major downside to customer surveys.
Jun 20, 2018 | By ngDesk
Help desk software is an important asset to many companies, regardless of size or industry, because it makes responding to requests faster and reduce manual processes. Simply put, a help desk can make business operations straightforward and more productive. However, what if your help desk is no longer working well for your overall organization? Help desk software goes beyond that of an IT department, as an ineffective one can lead to continuing issues for other departments within an organization.
Jun 18, 2018 | By ngDesk
Many industries, such as pharmaceutical and government, have their own set of policies and regulations that they abide by concerning laws and ethics. The healthcare industry is no different, with their adoption of the Health Insurance Portability and Accountability Act (HIPAA). This act protects the personal health information of millions of patients nationwide.
Oct 16, 2019 | By ngDesk
With ngDesk you can create your own custom modules to meet your specific business requirements. For example, you could build a custom module to manage sales leads, monitor marketing campaigns, allocate budgets, and maintain an employee database.
Oct 7, 2019 | By ngDesk
ngDesk is a completely free cloud-based integrated business management tool that offers a wide range of functional features to help you streamline your customer support operations - including email support, live chat, phone, social media, knowledge base and automations. ngDesk is the only completely free integrated business management tool that simplifies, centralizes and automates your customer support operations.
Sep 18, 2019 | By ngDesk
This video will provide a feature-based, comparative evaluation between ngDesk, a comprehensive business management platform, and Zendesk, an event and incident management tool. ngDesk is a cloud-based integrated business management tool that offers a wide range of functional features including ticket management, on-call schedules, triggers, escalations, and notifications that allow you to customize and automate your entire support process. With ngDesk, you have access to all these powerful features, and its completely free.