ngDesk

2017
Dallas, TX, USA
Dec 5, 2019   |  By ngDesk
Chatbots in 2020 will be an interesting trend to look out for. This is primarily because research and development in the field of artificial intelligence and machine learning is changing the way we use Internet. A recent article claims that 80% of the companies will use chatbots by the year 2020. Business enterprises are gradually waking up to the fact that bots can contribute to process efficiencies.
Dec 3, 2019   |  By ngDesk
Help desk management solutions are a necessity in today’s competitive business environment We all know that happy and satisfied customers translate to sales and business growth in the long run. Business requirements are often complex. Hence, it is difficult to find a help desk management solution that meets and matches all the expectations. We need high-quality round the clock support assistance.
Nov 27, 2019   |  By ngDesk
Chatbots can improve agent performance and productivity. This post provides an exhaustive summary of how bots can complement your support team and increase service efficiency.
Nov 25, 2019   |  By ngDesk
Discover different ways in which you can use custom chatbots to boost your sales and revenues. Chatbots are smart and they are intelligent too. They can be programmed to take care of your customer requirements and route your customers to the desired solution. You will come across multiple bots around you working tirelessly to improve your customer journey. For instance, the bot on your preferred online shopping portal sends you reminders that you have left some items in the shopping cart.
Nov 21, 2019   |  By ngDesk
The local boutique lady has a huge client base as people from other neighbourhoods love her designs and collections. She is running a small company and has created her own niche market in a very small span of time. The branded outlets in the area face tough competition from her in terms of sales and personalised services offered by the boutique.
Dec 2, 2019   |  By ngDesk
You can manage all your social conversation in one place by integrating your company Facebook page with your ngDesk account. This way your agents can respond to customer posts or comments on your Facebook page right from your ngDesk account.
Nov 14, 2019   |  By ngDesk
With the ngDesk WordPress plugin, you can now embed the chat widget script on your WordPress site and chat in real time with your customers and website visitors.
Nov 11, 2019   |  By ngDesk
ngDesk custom modules offer flexible layout design options using panels. Panels enable you to create distinct groups for inputting related module data. Panels can be used to group together different sets of fields for a layout and you can set conditional requirements for when to show additional panels.
Nov 4, 2019   |  By ngDesk
ngDesk offers the ability for users to sign into your ngDesk support portal using their social media accounts such as Facebook and Twitter or using their email accounts such as Microsoft and Google. By using their existing Google, Microsoft, Facebook or Twitter accounts, this saves users the trouble of creating a separate account for accessing your ngDesk support portal.
Oct 30, 2019   |  By ngDesk
ngDesk offers the ability for users to sign into your ngDesk support portal using their social media accounts such as Facebook and Twitter or using their email accounts such as Microsoft and Google. By using their existing Google, Microsoft, Facebook or Twitter accounts, this saves users the trouble of creating a separate account for accessing your ngDesk support portal.