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Jan 21, 2020   |  By ngDesk
Chatbots is the latest mantra guiding business strategy. This technology fad is creating ripples in the world of commerce today. But let’s be honest. How many of us really understand the use of chatbots in handling typical business scenarios? There is a lot of speculation around the use of chatbots in business processes. Chatbots can be deployed as virtual assistants or messaging apps designed to handle multiple user queries.
Jan 21, 2020   |  By ngDesk
Are you having a hard time keeping up with your digital asset management system? If you are losing or misplacing your digital assets, the impact on cost and sales is huge. Remember, time is money and the market is changing, and so is your legacy digital asset management technology. While you cannot afford outdated, clunky workflows and manual requests, it’s time that you think about re-mapping your Digital Asset Management (DAM) strategy.
Jan 20, 2020   |  By ngDesk
Poor customer service is the #1 reason that clients stop doing business with you! Did you know that 96% of unhappy customers never complain? However, 91% will simply abandon the business and never come back. Despite being unhappy, your customer will tell their friends, but may not ever tell you. Hence, if customer service is not one of your main priorities, it is often too late to repair your online reputation.
Jan 17, 2020   |  By ngDesk
When was the last time your customer support representative “wowed” your customer? Generally speaking, it costs 6 to 7 times more to acquire a new customer unlike retaining an existing one. As a matter of fact, customer service is the lifeblood of any business. If you are assuming that your long-term loyal customers love your brand. You are wrong. More often than not, they love your customer service representative.
Jan 14, 2020   |  By ngDesk
Good brands connect customers but, great brands with customer service excellence deliver value to stand out in the crowd. However, materializing this customer service excellence journey that makes or breaks any customer relationship is challenging. Truly, you might find many players in the marketplace working towards the culture of customer service excellence. But only a few brands are successful in “Wowing” their customers with outstanding customer service excellence in the long run.
Jan 20, 2020   |  By ngDesk
The ngDesk dashboard provides you with a synoptic view of your account's overall performance and selected key performance indicators. With customizable team dashboards you can get a clear picture of a team's performance and view vital support stats in easy to understand score cards and bar charts.
Jan 3, 2020   |  By ngDesk
You can now create and send email marketing campaigns right from your ngDesk account. You can create customized emails, build email lists, and schedule your campaigns. In this video we will walk you through how to create an email marketing campaign in ngDesk.
Dec 31, 2019   |  By ngDesk
The teams feature in ngDesk helps you organize users into distinct groups based on their roles and responsibilities. You can use teams to regulate the view of module data or access to specific layouts.
Dec 27, 2019   |  By ngDesk
ngDesk makes it easy to import data records from CSV files into your account. In this video you will learn how to import data from a CSV file into your ngDesk modules.
Dec 18, 2019   |  By ngDesk
You can now enhance your customer support operations by deploying custom-built chat bots in your ngDesk account. You can apply simple logic to configure structured conversations that can manage the initial interactions with your customers, reducing response wait times.