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Jun 27, 2018   |  By ngDesk
Operating a business that’s either a start-up or a small growing business requires many hats. From generating leads to managing employees, some aspects of your business can tend to be overlooked due to other important priorities taking front seat. Yet, branding should not be one of those tasks that are held off. Branding your business is a comprehensive task that takes both strategic planning and long hours.
Jun 25, 2018   |  By ngDesk
Whether you are looking for a new help desk software solution or are switching to a new system, the process can be challenging. There are dozens of help desk software out there that say they’re the best software for your business. However, how can each one address your overall organizational needs fluently? Knowing what you want from a help desk is important because it’s the key for long-term business goals being met.
Jun 22, 2018   |  By ngDesk
Customer satisfaction is of essence for most businesses, as it helps them to fully understand their clients. Because of this, business have started to place great emphasis on customer feedback in the form of surveys. Surveys are a trouble-free way to gather and analyze a customer’s attitude and feelings towards the recent service that they received. However, there is a major downside to customer surveys.
Jun 20, 2018   |  By ngDesk
Help desk software is an important asset to many companies, regardless of size or industry, because it makes responding to requests faster and reduce manual processes. Simply put, a help desk can make business operations straightforward and more productive. However, what if your help desk is no longer working well for your overall organization? Help desk software goes beyond that of an IT department, as an ineffective one can lead to continuing issues for other departments within an organization.
Jun 18, 2018   |  By ngDesk
Many industries, such as pharmaceutical and government, have their own set of policies and regulations that they abide by concerning laws and ethics. The healthcare industry is no different, with their adoption of the Health Insurance Portability and Accountability Act (HIPAA). This act protects the personal health information of millions of patients nationwide.
Jul 31, 2019   |  By ngDesk
The ngDesk search feature helps users easily find the information they are looking for fast. In this video we will go through how to search the tickets module using search strings as well as advanced search labels.
Jul 26, 2019   |  By ngDesk
Learn how to create and save premade responses in your ngDesk account that can be sent out with a single click the next time an agent receives a frequently asked question. This video walks you through building your first premade response and how they can be used.
Jul 24, 2019   |  By ngDesk
Create and save custom list layouts making it easy for you to view a particular set of tickets at any time. This video will walk you through step-by-step how to create a custom list layout.
Jul 23, 2019   |  By ngDesk
Learn how to manage your emails using the whitelist and blacklist email setting. This video will walk you through blacklisting and whitelisting email addresses and domains in your ngDesk account. You can block messages or notifications to or from certain email addresses or domains with the blacklist, or, ensure that that they are never blocked with the whitelist. You can find more information on whitelisting and blacklisting users here
Jul 19, 2019   |  By ngDesk
This video will walk you through the through the mapping process and the creation of CNAME record, so your customers and support agents can access your support portal at your own company domain.