Dallas, TX, USA
Mar 30, 2020   |  By ngDesk
Are you keeping up with the new customer service trends to serve your potential clients? In the fast-ever-changing landscape, if customer satisfaction is not your top priority, your customer service will go for a toss. Hence, it’s imperative to ensure that customer support executive agents are up-to-date and equipped with the latest requisite skills. Only those businesses that are harvesting the latest tools and technologies can deliver the best customer service and experience.
Mar 26, 2020   |  By ngDesk
Poor customer service can result in negative reviews. And, that alone is enough to damage your business reputations and lose your customers to the competition. You missed responding to a customer email seeking support or your agent was not available when the customer was trying to reach you desperately. Such mistakes are quite common. But the implications of such mistakes on your business can be devastating. Then, how do you prevent such mistakes?
Mar 25, 2020   |  By ngDesk
Did you know that social sign-in is also known as the lazy sign-in? Ask the marketers who use this tactic to target social sign-up conversions as their main goal of digital business. Also known as social sign-on, this tactic allows users to access the website using any social account IDs. For example, LinkedIn, Twitter, or Facebook. In fact, social sign-in seems to be the easiest choice available. Isn’t it?
Mar 24, 2020   |  By ngDesk
A business thrives on customer satisfaction and market growth. Essentially, customers seek an unparalleled user experience. Hence, customers search for brands that provide them with good value for money. So, how do you ensure your customers register a positive user experience every time they come in contact with your brand? The answer is simple. Deploy ngDesk, a SAAS-based ticketing, and customer support management tool.
Mar 19, 2020   |  By ngDesk
Successful business ventures are often an outcome of great customer service standards! This might not make the news but it’s worth repeating. Believe it or not. You can make customers fall in love with your business. And, the customer service executives play a vital role in achieving this goal. In a highly competitive business environment where customer engagement rules are changing, it’s just not enough to set the right customer service standards.
Apr 2, 2020   |  By ngDesk
The ngDesk reports feature enables you to compile data to provide deeper analytical insights into key department functions and work processes. You can create custom reports and schedule them to continually measure different key help desk performance metrics.
Mar 26, 2020   |  By ngDesk
Welcome to today's video where we will be covering the top tips to getting started with your ngDesk account. When setting up your ngDesk account it is important to configure your essential support channels, define user access levels, use custom ticket and user fields, and setup business rules and automations.
Mar 3, 2020   |  By ngDesk
Welcome to ngDesk. The all-in-one customer support platform. In this video we will cover multichannel support, knowledge base and service level agreements.
Feb 19, 2020   |  By ngDesk
Welcome to ngDesk. The all-in-one customer support platform. In this video we will cover the fundamentals of tickets, adding agents and basic help desk automations.
Feb 11, 2020   |  By ngDesk
ngDesk supports the option to have all support requests received at an external email address – such as from Gmail or Outlook – to be forwarded to your ngDesk support email.