ngDesk

Jun 28, 2018

ngDesk offers everything you need in a help desk for free, such as unlimited agents, ticket management, and more.

ngDesk is a complete and completely free help desk software for every step of the customer service life cycle. With features ranging from instant alerts to ticket management, live chat, and real time data--all free for unlimited users--ngDesk aims to fill the gaps in current help desk software. Plus we're always adding new features, like AI and Machine Learning coming to an ngDesk near you in 2018!

Everything you need. Free of charge. Forever.

Jun 27, 2018   |  By ngDesk
Operating a business that’s either a start-up or a small growing business requires many hats. From generating leads to managing employees, some aspects of your business can tend to be overlooked due to other important priorities taking front seat.
Jun 25, 2018   |  By ngDesk
Whether you are looking for a new help desk software solution or are switching to a new system, the process can be challenging. There are dozens of help desk software out there that say they’re the best software for your business.
Jun 22, 2018   |  By ngDesk
Customer satisfaction is of essence for most businesses, as it helps them to fully understand their clients. Because of this, business have started to place great emphasis on customer feedback in the form of surveys.
Jun 20, 2018   |  By ngDesk
Help desk software is an important asset to many companies, regardless of size or industry, because it makes responding to requests faster and reduce manual processes. Simply put, a help desk can make business operations straightforward and more productive.
Jun 18, 2018   |  By ngDesk
Many industries, such as pharmaceutical and government, have their own set of policies and regulations that they abide by concerning laws and ethics. The healthcare industry is no different, with their adoption of the Health Insurance Portability and Accountability Act (HIPAA).
Jan 12, 2018   |  By ngDesk
This tutorial video walks you through setting up a new ngDesk company account. It includes information about email forwarding and settings, company settings, and inviting users. ngDesk combines automated alerting and ticket management into one comprehensive help desk platform. As a result, you can provide fast, effective and personalized support to your customers.
Jan 12, 2018   |  By ngDesk
This tutorial videos looks at all the customizable settings for your company within ngDesk. ngDesk combines automated alerting and ticket management into one comprehensive help desk platform. As a result, you can provide fast, effective and personalized support to your customers.
Jan 12, 2018   |  By ngDesk
This tutorial video walks you through linking your external support emails via email forwarding and creating new internal emails to further organize your customer support network. ngDesk combines automated alerting and ticket management into one comprehensive help desk platform. As a result, you can provide fast, effective and personalized support to your customers.
Jan 5, 2018   |  By ngDesk
This tutorial video explains the four different ways you or your customers can easily create new tickets for ngDesk. ngDesk combines automated alerting and ticket management into one comprehensive help desk platform. As a result, you can provide fast, effective and personalized support to your customers.
Jan 5, 2018   |  By ngDesk
This tutorial video walks you through setting up a trigger in ngDesk. ngDesk combines automated alerting and ticket management into one comprehensive help desk platform. As a result, you can provide fast, effective and personalized support to your customers.