Geneva, Switzerland
Aug 7, 2020   |  By GSX
TechGenix, which provides content and reviews to millions of IT professionals globally, published a review of the latest release of GSX Gizmo for Microsoft 365. After calling GSX Robot User a “killer feature” in 2016, Microsoft MVP Steve Goodman has just awarded GSX Gizmo’s latest release with a 5-Star rating. He called it a ‘must’ for large enterprises with global workforces working with Microsoft 365.
Jul 21, 2020   |  By GSX
Ensuring Microsoft Teams Voice Quality at any time can be a challenge. As voice quality highly relies on the network path and equipment, issues can happen at any time, day or night. That is why you need 24/7 data to be able to detect and analyze what is going on before it seriously affects the ability for your employees to work.
Jul 9, 2020   |  By GSX
GSX Gizmo is the only Microsoft 365 user experience monitoring tool that truly measures the quality of the service delivered to all enterprises’ sites, enabling their IT to take power of the Microsoft 365 performance. The solution has been specifically designed to ensure Microsoft 365 service quality for Microsoft Teams, Exchange, OneDrive and SharePoint.
Jun 30, 2020   |  By GSX
In addition to using Teams for calls and online meetings, one of the simplest ways for organizations to begin engaging with Teams collaborative capabilities is the chat and file management functions. These capabilities alone give remote teams of individuals within an organization an easy way to easily and contextually communicate ideas, collaborate, and share files as part of the creative process.
Jun 30, 2020   |  By GSX
Office 365, now called Microsoft 365, is no doubt, the biggest cloud service on the planet. Despite its size and market share, it’s important to remember that cloud services are reliant on-premises components. If you want to ensure the availability and performance of Exchange online, Teams or SharePoint, you need to make sure that your Microsoft identities are working fine too.
Jun 23, 2020   |  By GSX
With the world attempting to return to normal, organizations that have embraced Teams need to think about how to get the most out of it however you will operate moving forward. The good news is all the firefighting and urgency and late nights trying to get the business operational is behind us. Home users are up and running, devices are connected, and the business now relies on Microsoft Teams to achieve its collaboration and communication needs.
Jun 18, 2020   |  By GSX
With Microsoft Teams replacing the organization’s internal phone system, it’s imperative that Teams call quality be consistent, requiring IT to look for ways to monitor, isolate, and troubleshoot calls. Pre-pandemic, users each sat in a cubicle using the standard issue digital phone provided throughout the office, making calls through the same digital pipe, resulting in every user having a consistent experience. The idea of calling someone else in another part of the office was a given.
Apr 29, 2020   |  By Antoine Leboyer
To you, our valued customer and partner, Since the founding of our company in 1996, GSX has sought to grow its business and develop its products to best respond to the needs of you, our customer. We have taken great pride in your continued support and, in return, we have felt a strong responsibility to ensure the long-term stability of our products and company.
Apr 28, 2020   |  By Nick Cavalancia
In the middle of March this year, Microsoft reported that the number of daily Teams users jumped by about 37% in just one week in response to many organizations shifting their workforce to work from home. Your organization may have been part of that jump. The initial desire was to facilitate an ability for employees that normally working in the same office to continue to collaborate and meet remotely. Teams helped you accomplish that.
Apr 7, 2020   |  By Nick Cavalancia
The Edge Transport server represents the critical handoff point for all messages sent to and received from the Internet, so what needs to be monitored to be sure it’s running properly? It’s a given that your organization communicates via email over the Internet. And for those companies using Exchange Server in either a completely on-premises or hybrid deployment model, you’ve got at least one server acting as your Edge Transport server.
Aug 6, 2020   |  By GSX Solutions
More about GSX for Microsoft Teams Monitoring.
Aug 6, 2020   |  By GSX Solutions
More info about Microsoft Exchange Hybrid Monitoring.
Apr 8, 2020   |  By GSX Solutions

GSX experts cover how to:

  • Troubleshoot your critical MS Teams user’s performance issues
  • Use end-user experience data to collaborate effectively with Microsoft
  • Ensure an excellent Teams user experience anywhere, anytime.

Dec 11, 2019   |  By GSX Solutions
In this podcast, GSX experts present use cases to demystify Office 365 route to the Cloud best practices.
Oct 1, 2019   |  By GSX Solutions
More information:
Oct 1, 2019   |  By GSX Solutions
More information on:
Oct 1, 2019   |  By GSX Solutions
More information:
Jan 20, 2021   |  By GSX
If your organization is among the 115M daily Microsoft Teams users or generally relies on the Microsoft 365 platform, it's safe to say that anytime a performance or service delivery issue arises, the impact on productivity and profitability is material. In short, you need Microsoft 365 not just running, but running well. In this eBook, Microsoft Cloud MVP, Nick Cavalancia examines .
Dec 2, 2020   |  By GSX
As digital transformation accelerates, the user experience is becoming a critical priority for CIOs. A growing number of services are being delivered as cloud-based software as a service (SaaS), but infrastructure and operations (I&O) teams lack visibility and control of the user experience. Digital business initiatives can only be successful if the user's experience is a good one.
Sep 10, 2020   |  By GSX
Microsoft Teams has risen to rock star status over the last few months. It's the backbone of many organizations, where conference calls, meetings, collaboration, and sharing all take place. This dependency makes it a critical application, that means its' users require it to perform well and perform consistently.
Jun 18, 2020   |  By GSX
With nearly two-thirds of employees working remotely today wanting to remain so post-pandemic, organizations are going to be faced with supporting a hybrid workforce riddled with device, security and connectivity complexities that will impact the user's ability to productively use Teams. Without an ability to rely on Teams for digital calls, meetings, collaboration, and sharing of data, organizations reliant upon Teams will find themselves negatively impacted.
Apr 29, 2020   |  By GSX
While organizations have found a way to continue operations through the use of Teams for communication and collaboration, the use of personal devices, home networks, and VPNs has led to a decrease in service quality and user productivity. But with Teams designed to be an anytime, anywhere, any device service, IT teams are looking to understand what's slowing Teams performance and what they can do about it.
Jan 23, 2020   |  By GSX
Organizations shifting to Office 365 rely heavily on it as the foundation for their operational ecosystem. Whether hybrid in approach or using the cloud as a permanent strategy, organizations assume and require certain minimum levels of acceptable performance as means to ensure productivity and profitability. In this whitepaper, you will learn:
    , Why monitoring and measuring the user experience is crucial to the success , of Office 365 adoption , The five specific stages within an Office 365 deployment that should include , assessing the user experience , How monitoring the user experience should be done to lower the total cost , of Office 365 ownership while improving organizational productivity
Sep 27, 2018   |  By GSX
Your SharePoint environment constantly evolves and your team has to face a number of day-to-day challenges. Download our white paper to learn how GSX cures six common SharePoint headaches.
Sep 27, 2018   |  By GSX
Discover fundamental checks that should be done on a regular basis to measure the health of your Office 365 service delivery.
Sep 1, 2018   |  By GSX
Most large IT departments deliver services to their end users through a Private cloud infrastructure and many others are considering deploying this new way of delivering IT to their business. Issues related to the management of these private cloud systems are rising.
Sep 1, 2018   |  By GSX
If your IronPort fails, the entire email flow in your company shuts down, and nobody will be able to send or receive emails. In many cases, users will begin to complain of a degradation in service involving issues with their email delivery. Without the proper monitoring tool, it can be extremely difficult to pinpoint the root cause.

GSX is the Office 365 End-User Experience Monitoring Company

The only solution that enables fast troubleshooting through a complete understanding of the service delivery across Cloud or hybrid Office 365 deployments:

  • Provide accurate unbiased metrics to manage your end user experience in full cloud & hybrid deployments.
  • Understand impact of the network & on-premises servers on the end user service at the location level.
  • Anticipate user complaints, reduce the number of tickets, your mean time to repair, and your overall TCO.
  • Alert on performance issues before end-users start to complain. Significantly decrease users performance issues across your entire organization.
  • Easily share your service delivery and services analysis dashboards with your business lines, IT departments and Microsoft.

Restore Visibility into your Office 365 Cloud and Hybrid deployments.

GSX is a Microsoft Systems Center Alliance Partner and a Microsoft Gold Partner.