Apr 29, 2020 | By Antoine Leboyer
To you, our valued customer and partner, Since the founding of our company in 1996, GSX has sought to grow its business and develop its products to best respond to the needs of you, our customer. We have taken great pride in your continued support and, in return, we have felt a strong responsibility to ensure the long-term stability of our products and company.
Apr 28, 2020 | By Nick Cavalancia
In the middle of March this year, Microsoft reported that the number of daily Teams users jumped by about 37% in just one week in response to many organizations shifting their workforce to work from home. Your organization may have been part of that jump. The initial desire was to facilitate an ability for employees that normally working in the same office to continue to collaborate and meet remotely. Teams helped you accomplish that.
Apr 7, 2020 | By Nick Cavalancia
The Edge Transport server represents the critical handoff point for all messages sent to and received from the Internet, so what needs to be monitored to be sure it’s running properly? It’s a given that your organization communicates via email over the Internet. And for those companies using Exchange Server in either a completely on-premises or hybrid deployment model, you’ve got at least one server acting as your Edge Transport server.
Mar 31, 2020 | By Jean-Franois Piot
In this series of articles on Office 365 connectivity we are explaining in detail each principle as recommended by Microsoft. In the previous article we had a look at direct connectivity. Now let’s have a closer look at the security aspect. Security is a big challenge for enterprise IT. But don’t worry, it is also a great challenge for Microsoft because their Office 365 business is highly dependent on it. Microsoft invests hundreds of millions of dollars in security features every year.
Mar 17, 2020 | By Jean-Franois Piot
This article is part of a series on Office 365 Service Delivery Management. In the previous article we had a look at Service Management. Now let’s have a closer look at best practices for Office 365 service management. ITSM represents how IT manages, operates and transitions technology but also designs services and manages risks within the organization. You certainly have already seen what service strategy, service design, service transition, service operation, or service incidents are.
Apr 29, 2020 | By GSX
While organizations have found a way to continue operations through the use of Teams for communication and collaboration, the use of personal devices, home networks, and VPNs has led to a decrease in service quality and user productivity. But with Teams designed to be an anytime, anywhere, any device service, IT teams are looking to understand what's slowing Teams performance and what they can do about it.
Jan 23, 2020 | By GSX
Organizations shifting to Office 365 rely heavily on it as the foundation for their operational ecosystem. Whether hybrid in approach or using the cloud as a permanent strategy, organizations assume and require certain minimum levels of acceptable performance as means to ensure productivity and profitability. In this whitepaper, you will learn:
- , Why monitoring and measuring the user experience is crucial to the success , of Office 365 adoption , The five specific stages within an Office 365 deployment that should include , assessing the user experience , How monitoring the user experience should be done to lower the total cost , of Office 365 ownership while improving organizational productivity
Sep 1, 2018 | By GSX Solutions
Most large IT departments deliver services to their end users through a Private cloud infrastructure and many others are considering deploying this new way of delivering IT to their business. Issues related to the management of these private cloud systems are rising.
Apr 8, 2020 | By GSX Solutions
GSX experts cover how to:
- Troubleshoot your critical MS Teams user’s performance issues
- Use end-user experience data to collaborate effectively with Microsoft
- Ensure an excellent Teams user experience anywhere, anytime.
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