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Jun 1, 2020   |  By Rohit Viswanathan
How much data does the world generate in a single day? The answer through a simple Google search is a mind-boggling 2.5 quintillion bytes! This data is valuable to organizations because it helps to answer questions on how customers make buying decisions. So customer data is collected, stored, and analyzed in an organized manner by companies and this process is called customer data management.
May 29, 2020   |  By Sharan Satyanarayan
As a manager handling a team of employees who go on-site and resolve customer issues related to your product/service, buying field service management (FSM) software to help you manage the workload of your team is critical—especially as your business scales and the team grows. However, such a purchase decision will often require management buy-in. The management needs to completely understand the ROI associated with such a product.
May 28, 2020   |  By Akshaya Srikanth
If you are working from home for the first time, you may have needed some time to figure out what works best for you. However, when you’re asked to do this for the very first time in a limited timeframe, what do you do then? You turn to someone who has done this before, made mistakes and learned from them, and knows the best practices like the back of their hands.
May 27, 2020   |  By Aysha Shereen
Happy customers are key to a successful business. They are also your biggest marketing strategy and greatest promoter. But at the same time, if a dissatisfied customer vents about your company to other people, it will have a huge negative impact on your business. With customer support constantly evolving, choosing the right type of customer service for your business might seem challenging.
May 22, 2020   |  By Krishna Charan
Telecommuting or remote working is no longer only a strategy to scale up your customer service or globally distributing your support teams. It’s a growing necessity that is more about future-proofing your customer service against business-related uncertainties. Apart from being a developing global necessity, the need for telecommuting also entails the preferences of workers.
Aug 1, 2018   |  By Freshworks
This is a sneak-peek of all the things that are in store for you in this guide. By the end of this guide, you should have answers to these questions: What is an online helpdesk and why do I need one? What kind of online helpdesk is best for my business? ITSM or customer support? Hosted or on-premise? How do I put together a feature list? What if I have no idea what I need?
Aug 1, 2018   |  By Freshworks
In this whitepaper, we discuss, for those businesses, the advantages a helpdesk has over email and lay out just how easy it can be to win customer love.
Jul 1, 2018   |  By Freshworks
The key to winning in today’s ‘Age of the Customer’ centres on the staging of hyper-personalized, meaningful experiences throughout the entire omnichannel customer journey. To achieve this requires an integrated customer-excellence vision that bridges the divide between the physical and digital worlds.
Jul 1, 2018   |  By Freshworks
To the outside world, customer service agents are the face of any business. They influence how people perceive brands and are directly responsible for the retention and churn rates for any organisation. This is not an easy responsibility to shoulder, especially if you’re new to the industry.
Jun 1, 2018   |  By Freshworks
When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love.
Jun 1, 2020   |  By Freshworks
SaaS veterans, Girish Mathrubootham (Founder & CEO - Freshworks), Suresh Sambandam (CEO - Kissflow) and Krish Subramanian (Co-Founder & CEO - Chargebee) talk about the current scenario of work with the threat of Covid-19 and how B2B product companies can go back to normalcy in the coming days.
May 29, 2020   |  By Freshworks
Learn from AWS expert, Morris to find out how you can use Amazon EventBridge to power your Event Driven architecture within Freshdesk and own AWS Infrastructure.
May 23, 2020   |  By Freshworks
Freshdesk - An integrated customer engagement platform
Aug 9, 2019   |  By Freshworks
Uncomplicate by Freshworks brings you crisp and insightful videos which will focus on answering one tactical question around sales & marketing, support & collaboration, employee engagement, and growth.
Jun 27, 2019   |  By Freshworks
Differentiating your business in a crowded SaaS marketplace requires two-fold approach- Customer-led product centricity and a great marketing. Read this interview by Sujan Patel where he outlines his playbook.