Aug 7, 2018
San Bruno, CA, USA
Nov 29, 2018   |  By Ryan Gould
This year alone, it’s predicted that holiday retail sales will top $1.10 trillion. It’s a pivotal time for companies: bright and jolly marketing campaigns go out in a flurry and sales teams put on the pressure to get their numbers to an all-time high. But, while the increase in marketing efforts inevitably leads to more customers, it also means customer support teams find themselves spread thin.
Nov 29, 2018   |  By Sushma U N
2018 has been the year of artificial intelligence (AI). What was until recently just an emerging trend, has now established itself to the extent that it is already hard to imagine a work life without AI-driven applications. Chatbots—one of the more popular applications of AI —have become ubiquitous, and every SaaS company has jumped on to the AI and machine learning (ML) bandwagon.
Nov 28, 2018   |  By Gopi Krishna
A few years ago, I thought design meant how good something looks. Whether it’s the streaming app that I use to binge watch my favorite TV shows, or the E-commerce website where I get the best deals, how good the interface looks seemed to drive my choices. But today I can tell you—I’ve never been more wrong. As I interacted with more and more products for my day-to-day tasks, I realized that aesthetics isn’t the only factor contributing to the end user experience.
Nov 22, 2018   |  By Lucy Carney
It’s the whisper on every store owner’s lips, and the shout rising from every eager shopaholic across the country: the Black Friday weekend is coming. November 23rd is fast approaching, with Cyber Monday hot on its heels. Last year consumers spent $19 billion over the Black Friday weekend. And on Cyber Monday alone online spending reached a record breaking $6.59 billion.
Nov 20, 2018   |  By Nandita Menon
The Freshworks Marketplace continues to grow from strength to strength, we’ve added close to 30 new apps and integrations to the platform with more being added on almost a daily basis. Here’s a quick look at some of the apps that were added to the Freshdesk Marketplace in the past month.
Aug 1, 2018   |  By Freshworks
This is a sneak-peek of all the things that are in store for you in this guide. By the end of this guide, you should have answers to these questions: What is an online helpdesk and why do I need one? What kind of online helpdesk is best for my business? ITSM or customer support? Hosted or on-premise? How do I put together a feature list? What if I have no idea what I need?
Aug 1, 2018   |  By Freshworks
In this whitepaper, we discuss, for those businesses, the advantages a helpdesk has over email and lay out just how easy it can be to win customer love.
Jul 1, 2018   |  By Freshworks
The key to winning in today’s ‘Age of the Customer’ centres on the staging of hyper-personalized, meaningful experiences throughout the entire omnichannel customer journey. To achieve this requires an integrated customer-excellence vision that bridges the divide between the physical and digital worlds.
Jul 1, 2018   |  By Freshworks
To the outside world, customer service agents are the face of any business. They influence how people perceive brands and are directly responsible for the retention and churn rates for any organisation. This is not an easy responsibility to shoulder, especially if you’re new to the industry.
Jun 1, 2018   |  By Freshworks
What do you do to make sure your customers remain loyal to you? You need to earn your customer's trust and also keep it. How important is it? History shows how well known brands have ignored their customers and suffered for it.
Aug 17, 2017   |  By Freshworks
Our first client is from Australia and that makes this region very special for us. Sreelesh Pillai, GM of Freshworks Australia shares a few important takeaways from Refresh 18 and talks about customer expectations in Australia.
Aug 14, 2017   |  By Freshworks
Freshworks Customer Happiness Webinar Series - Episode 1
Aug 13, 2017   |  By Freshworks
Our CEO and Founder, Girish Mathrubootham, shares the story of Freshworks and his advice for startups at the Refresh:CX conference in Sydney.
Jun 27, 2017   |  By Freshworks
The last part of the interview we had with the #BFSI industry leaders is here. Watch out for a few interesting takes on #AI.
Jun 26, 2017   |  By Freshworks
It has been an exhilarating week for us with the launch of Freshworks 360 and the $100 million ARR milestone. Here's an exclusive – Our CMO David Thompson interviews our CEO Girish Mathrubootham on the excitement and story behind Freshworks 360.