Cambridge, MA, USA
Dec 14, 2021   |  By Aternity
Now more than ever, Service Desk teams are overwhelmed with tickets as they support a hybrid workforce. Improving metrics like Mean Time to Resolve (MTTR) and First Call Resolution (FCR) is crucial for running an efficient Service Desk and keeping other employees happy and productive.
Nov 24, 2021   |  By Aternity
Strong cybersecurity strategies have become mission critical – because interrupted business leads to financial loss, employee and customer dissatisfaction and subsequent lost relationships – as well as damage to your integrity and reputation. So, the question stands as: How can you reduce and mitigate cybersecurity risk?
Nov 17, 2021   |  By Scott Grant
Distributed, cloud-native architectures allow you to deploy your software at scale. While such systems deliver obvious advantages, the many siloed systems can sometimes be too opaque for troubleshooting, should problems arise. IT/Ops teams can easily end up drowning in data without being able to see the relationships between different microservice architectures, or between the customer journey and any breakdowns in the system.
Nov 11, 2021   |  By Scott Grant
The customer experience is frequently the top priority for organizations, yet as the customer experience increasingly shifts from in-person to online, many organizations have lost insight into what that digital experience is actually like. Current monitoring tools barely scratch the surface; they fail to provide actionable guidance on how to improve the digital experience based on the massive volume of data customers generate as they navigate websites and applications.
Nov 4, 2021   |  By Scott Grant
The sudden need for a seamless digital experience, brought on by the COVID-19 pandemic, has forever changed the way consumers engage with their favorite brands online. Whether it’s shopping, customer service experiences, or a virtual doctor’s appointment, consumers increasingly prefer to engage with brands through multiple digital touchpoints rather than in-person. And in this transition to more digital engagement, consumers are demanding the best digital experience possible.
Oct 28, 2021   |  By Scott Grant
The biggest benefit of modern Digital Experience Management (DEM) platforms is the ability to use telemetry to drive business results for employees and customers. By monitoring employee devices and the applications they use, our customers can find the issues that are having the most impact on employee productivity and digital experience for both employees and customers.
Oct 14, 2021   |  By Oliver Oehlenberg
At its virtual event in June 2021, Microsoft unveiled Windows 11, sharing a number of new features and, in some cases, some big changes. Windows 11 officially launched on October 5, but the transition will be months in the making for most enterprises. This is, in part, due to the fact that the transition to Windows 11 will be a stark difference compared to OS upgrades in the past.
Oct 5, 2021   |  By Aternity
Ready or not, it’s October 5, 2021 and that means Windows 11 is here. Let’s take a closer look at some of the big changes to the long-standing OS. Based on insights from a member of the Windows team, “Windows 11 is designed and built as a complete set of experiences.” It includes updates in security, reliability, compatibility, video conferencing, multitasking, playing, creating, building, and learning, to name a few.
Sep 23, 2021   |  By Aternity
The technology landscape is constantly evolving, requiring organizations to keep up with continuous digital improvement. According to Acquia, “40% of global consumers report buying more online than they used to.” Improving employee digital experience is also increasing in importance, with only 38% of employees reporting that they are satisfied with work-related tools and technology.
Aug 26, 2021   |  By Mike Marks
The most recent version of the Aternity Global Remote Work Productivity Tracker shows persistent remote work across all industries and an aggressive move to newer generation device platforms that are key to remote employee productivity. The integration between Aternity and Intel Endpoint Management Assistant enable IT to reduce device incident resolution times by half with one-click access to out of band remote management of Intel vPro platform devices, directly from the Aternity dashboard.
Dec 3, 2021   |  By Aternity
Find and fix problems before your customers do by running synthetic monitoring tests on any kind of web application to detect issues with site availability, browser response time, page load time, and JavaScript errors.
Nov 8, 2021   |  By Aternity
Aternity and Intel work together to enable better business outcomes through Digital Experience Management (DEM).
Oct 28, 2021   |  By Aternity
Aternity User Journey Intelligence provides contextualized visibility and actionable insights into user journeys across complex web environments, enabling organizations to improve satisfaction, drive revenue, and optimize customer and employee experience.
Oct 27, 2021   |  By Aternity
Short video showing how to track digital experience at each step of the user journey across your website and associate page performance to revenue, engagement, and conversion rates. Learn more:
Aug 25, 2021   |  By Aternity
Together, Intel and Aternity are streamlining employee experience monitoring and remote device management with remote out-of-band management of Intel vPro® platform devices directly from Aternity that helps the Service Desk reduce incident resolution time by half. Intel and Aternity are collaborating to help you predict and prevent user frustration, verify optimal device configuration and performance, and drive successful business outcomes through rich cross-customer analytics and modern, built for business PCs.
Aug 25, 2021   |  By Aternity
Jennifer Talerico, Senior Director, Intel discusses how Aternity Digital Experience Management helped Intel improve the employee digital experience.
Jul 27, 2021   |  By Aternity
Aternity DXI automatically identifies digital experience hot spots across your enterprise impacting employees and customers, then sets you on a path to action and improvement.
May 25, 2021   |  By Aternity
Only Aternity DXI enables you to tailor your digital experience goals based on industry benchmarks, instantly associate performance gaps to lost productivity or revenue, and drill into the worst performing areas for root cause analysis and rapid remediation.
Mar 11, 2021   |  By Aternity
National Instruments’ external-facing website,, gets three quarters of a million page requests each day and 1.7 million unique visitors each month. Customers and potential customers use the site to learn about the company’s products, configure and purchase complex test and measurement solutions, and download programs, sample code, and development tips.
Dec 17, 2020   |  By Aternity
Battery performance is a key factor of employee productivity in the work-from-everywhere enterprise. Aternity provides insight into battery performance and usage of your entire device estate, so you can proactively identify issues and provision your employees with the high-performing devices they need to support your business. Intel and Aternity are collaborating to help you predict and prevent user frustration, verify optimal device configuration and performance, and drive successful business outcomes through rich cross-customer analytics and modern, built for business PCs.
Feb 27, 2020   |  By Aternity
How to validate the impact of IT change on your apps, infrastructure, and devices.
Feb 27, 2020   |  By Aternity
How to Monitor at the Scale of Today's Digital Business.
Feb 1, 2020   |  By Aternity
Avoid blind spots and solve even the toughest issues.
Feb 1, 2020   |  By Aternity
Five requirements for next-generation APM tools.
Jan 1, 2020   |  By Aternity
A Revolutionary Approach to End User Experience Monitoring.
Jan 1, 2020   |  By Aternity
Digital employees always expect peak performance.

Aternity, the enterprise-class Digital Experience Management company, transforms the employee experience in the digital workplace, with enterprise-scale analytics for every application, all transactions, any device, and all users.

When it comes to understanding how your business-critical apps perform, traditional EUEM and APM tools fall short. Synthetic monitoring or sampled data lead to blind spots and delays in problem identification and resolution. With Aternity, you see exactly what users see on their screen, no matter what type of app or device they’re using. Aternity enables you to boost customer satisfaction and workforce productivity, shorten release cycles, improve app quality, and positively impact your bottom line.

Enterprise-scale analytics. All apps. Every transaction. Any device. All users.

  • Unified performance visibility and action across end users, applications, and devices: AI-powered analytics and self-healing control to improve employee productivity and customer satisfaction, get to market fast with high quality apps, drive down the cost of IT operations, and mitigate the risk of IT transformation.
  • End User Experience Monitoring: Self-healing and visibility into the end user experience of every cloud, SaaS, thick client, or enterprise mobile app in your portfolio, running on any physical, virtual, or mobile device.
  • Application Performance Monitoring: Simplified high definition monitoring that is scalable, easy to use and deploy, and unifies APM visibility across end users, applications, networks, and the cloud-native ecosystem.

The Enterprise-class Digital Experience Management Company.