Aternity

Cambridge, MA, USA
2004
Sep 25, 2020   |  By Mike Marks
Forrester Research recently published its Now Tech: End-User Experience Management, Q3 2020, a market overview, by Andrew Hewitt, September 21, 2020. Aternity is pleased to be among the fifteen vendors listed by size, functionality, geography, and vertical market focus listed in the report. If you’re a Forrester client, you can access the report at the link above. If you’re not, you can register here for a complimentary reprint of the document.
Sep 24, 2020   |  By Adi Mendel
Providing a world-class employee experience is a top priority for the modern service desk. It’s not just about solving problems. It is also about how quick, efficient and useful the service is. Calling the service desk and waiting on the line for someone to help can be a very frustrating experience.
Sep 15, 2020   |  By Mike Marks
At the core of every company lies its workforce – the people who keep it in motion. An organization’s employees are the very gears that keep it functional and make it profitable. Thus, their collective experience as employees is tantamount to the success of the company itself.
Sep 8, 2020   |  By Mike Marks
Employee productivity is pivotal to any organization’s performance. As employee productivity takes center stage in a rapidly shifting professional landscape, determining the best ways to improve it becomes increasingly critical to every company’s growth and survival. Building on your employees’ performance requires attention to both interpersonal and administrative details.
Aug 20, 2020   |  By Matt Falcone
A Chief Information Officer or “CIO” brings business goals to life through the use of information technology, overseeing the strategic development of such to ensure it makes the most of company resources. As a relatively recent addition to the executive team compared to legacy C-suite roles like the CEO and CFO, a CIO’s role and responsibilities can change over time and across organizations.
Aug 11, 2020   |  By Mike Marks
Employee engagement is extremely important to the health of any growing organization. Employees who are fully committed to their roles have greater productivity, making a major difference in a company’s ability to adapt to market demands and please clients on a consistent basis. Encouraging and maintaining employee engagement, however, can be challenging. Maintaining optimal engagement among employees goes beyond simply offering incentives or addressing poor performance as it occurs.
Aug 6, 2020   |  By Alona Katz
As a product owner for the Aternity Digital Experience Management Platform, I hear a lot from customers around issues related to cloud privacy and security. After more than five years of multi-tenant SaaS operation, Aternity has addressed many of these, including role-based access control in the cloud. Here’s an overview of role-based access control, and how Aternity provides it through data restriction to our hundreds of SaaS customers with millions of endpoints under management.
Jul 30, 2020   |  By Mike Marks
During the past months of the COVID-19 pandemic, the business world has grappled with the question of whether to or when to reopen offices. Google announced remote work for its employees through July 2021. Other companies have publicly announced remote work options through the calendar year, or signaled a move to hybrid remote work models. But most companies have yet to determine their plans.
Jun 4, 2020   |  By Adi Mendel
In recent weeks, some regions have started cautiously lifting their lockdowns, both in the United States and abroad. For most companies however, the majority of employees continue to work from home. And some companies, like Facebook and Twitter, have announced that work from home (WFH) policies will extend through year end. Collaboration app sprawl is one result of the abrupt shift to remote work.
May 28, 2020   |  By Mike Marks
The recent Gartner Digital Experience Monitoring report "Use DEM to Understand and Enhance Your Employees’ Work-From-Home Experience" provides three recommendations for IT leaders. Here's how Aternity addresses these recommendations on device-based Digital Experience Monitoring, SaaS-delivery, and KPIs that help drive meaningful IT outcomes.
Sep 24, 2020   |  By Aternity
Service Desk teams are integrating Aternity’s unique digital experience insights with chatbot automation, to provide 7 by 24 service to their end users, reduce call volumes, and free up staff to focus on more complex issues.
Aug 25, 2020   |  By Aternity
The bi-directional integration between Aternity and ServiceNow provides a closed-loop trouble ticketing workflow that helps Service Desk staff reduce Mean Time to Repair and raise service quality.
Aug 17, 2020   |  By Aternity
Shifting left in the Service Desk means resolving issues at the lowest possible level, to improve service and reduce costs. With Aternity Digital Experience Management, Service Desk teams get self-healing through automated remediation, correlation of end user issues to client device, network, or application back-end, and 1-click drill down to resolve issues at the lowest possible level.
Jul 13, 2020   |  By Aternity
See how Aternity Automated Remediation enables IT to proactively identify and resolve end user issues, reducing trouble ticket volume and Mean Time to Repair (MTTR), and improving First Level Resolution rate.
Jun 25, 2020   |  By Aternity
Your cloud vendor's SLA doesn't really protect your business, because it stops at the edge of the cloud. With the Aternity Digital Experience Management Platform, you can hold cloud vendors accountable by monitoring the performance of cloud-delivered apps as they render on the screens of your workforce.
Jun 13, 2020   |  By Aternity
With Aternity Digital Experience Management, tracking usage and performance of leading collaboration apps like Teams, Skype for Business, Webex, and Zoom is just like managing any other business-critical app. Track adoption and performance across the enterprise, and troubleshoot user issues proactively, remotely, and non-invasively.
May 20, 2020   |  By Aternity
The Aternity Digital Experience Management Quadrant (DEM-Q™) enables companies to compare their employee digital experience to that of hundreds of companies and millions of devices managed by the Aternity Digital Experience Management SaaS platform. Aternity’s employee experience benchmarking dashboards show CIOs how their company’s employee digital experience compares to others, by industry, company size, or geography, on a two-by-two matrix of selectable digital experience variables. The DEM-Q enables CIOs to analyze their position on these dimensions relative to the mean, and get insights into improvement areas with the highest potential impact.
Apr 24, 2020   |  By Aternity
With Aternity Digital Experience Management, tracking usage and performance of leading collaboration apps like Teams, Skype for Business, Webex, and Zoom is just like managing any other business-critical app. Track adoption and performance across the enterprise, and troubleshoot user issues proactively, remotely, and non-invasively.
Apr 10, 2020   |  By Aternity
Overview of how Aternity Application Performance Monitoring enables you to troubleshoot application performance for cloud-native applications, with simplified high definition monitoring that is scalable, easy to use and deploy, and unifies APM visibility across end users, applications, networks, and the cloud-native ecosystem.
Apr 10, 2020   |  By Aternity
See how Aternity Application Performance Monitoring enables you to diagnose and resolve a problem for a VIP user with its high-definition big data approach to APM. No sampling means you can always find the needle in the haystack.
Feb 27, 2020   |  By Aternity
How to validate the impact of IT change on your apps, infrastructure, and devices.
Feb 27, 2020   |  By Aternity
How to Monitor at the Scale of Today's Digital Business.
Feb 1, 2020   |  By Aternity
Avoid blind spots and solve even the toughest issues.
Feb 1, 2020   |  By Aternity
Five requirements for next-generation APM tools.
Jan 1, 2020   |  By Aternity
A Revolutionary Approach to End User Experience Monitoring.
Jan 1, 2020   |  By Aternity
Digital employees always expect peak performance.
Dec 1, 2019   |  By Aternity
A No-Cost DevOps Field Guide.

Aternity, the enterprise-class Digital Experience Management company, transforms the employee experience in the digital workplace, with enterprise-scale analytics for every application, all transactions, any device, and all users.

When it comes to understanding how your business-critical apps perform, traditional EUEM and APM tools fall short. Synthetic monitoring or sampled data lead to blind spots and delays in problem identification and resolution. With Aternity, you see exactly what users see on their screen, no matter what type of app or device they’re using. Aternity enables you to boost customer satisfaction and workforce productivity, shorten release cycles, improve app quality, and positively impact your bottom line.

Enterprise-scale analytics. All apps. Every transaction. Any device. All users.

  • Unified performance visibility and action across end users, applications, and devices: AI-powered analytics and self-healing control to improve employee productivity and customer satisfaction, get to market fast with high quality apps, drive down the cost of IT operations, and mitigate the risk of IT transformation.
  • End User Experience Monitoring: Self-healing and visibility into the end user experience of every cloud, SaaS, thick client, or enterprise mobile app in your portfolio, running on any physical, virtual, or mobile device.
  • Application Performance Monitoring: Simplified high definition monitoring that is scalable, easy to use and deploy, and unifies APM visibility across end users, applications, networks, and the cloud-native ecosystem.

The Enterprise-class Digital Experience Management Company.