Four Intelligent Alerting Workflows for Faster Incident Resolution

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Four Intelligent Alerting Workflows for Faster Incident Resolution

Wed, 10/07/2019 - 09:00
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In the IT world, support teams race to resolve incidents, ensuring that clients and stakeholders remain satisfied. Yet, many teams struggle to meet time-to-response goals due to ineffective alerting processes, human errors and sluggish procedures. Here are four sequences, showcasing how on-call responders can enhance their operations by adopting an incident alert management platform: Workflow One: Incident Alerting-Ticketing System Integration Incident resolution is made easy with an intelligent alerting-ticketing system integration. In this sequence, a client simply contacts his support team through a customer-support portal. Here, the client describes his issue and provides details about the situation.

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