User Story: Epic Health System Troubleshoots ‘Citrix is Slow’

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User Story: Epic Health System Troubleshoots ‘Citrix is Slow’

Mon, 29/04/2019 - 10:00
goliath technologies

The below screen shots were provided by a large non-profit healthcare organization that includes 4 acute care hospitals, over 20 clinics and 5,000 Citrix users. The Healthcare IT team received an urgent call from a surgeon who reported slowness in his EPIC EHR applications while delivering patient care This document describes how the Citrix engineer used Goliath to quickly identify and troubleshoot the “Citrix is Slow” complaint and prove conclusively that the root cause wasn’t actually Citrix or the Epic application at all.

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