Operations | Monitoring | ITSM | DevOps | Cloud

Azure Logic Apps: Automated Testing Framework Feature

Upcoming Enhancements in Azure Logic Apps: Automated Testing Framework Feature with Wagner Silveira In this episode of "INTEGRATE expert voices - Unplugged" series from the Azure on Air podcast, host Michael Stephenson dives deep with Wagner Silveira from the Microsoft Azure Logic Apps team. They discuss exciting upcoming improvements in Azure Logic Apps designed to enhance the developer experience, particularly in the realm of testing.

Live Call Routing with Squadcast: Helping Teams Achieve Faster Resolutions

This is a recording of our webinar on how Squadcast's Live Call Routing is revolutionizing incident response for teams. In this informative session, you'll learn: The hidden costs of traditional incident reporting methods How a dedicated phone line streamlines incident communication Squadcast's easy-to-use, no-code setup for Live Call Routing Real-world case studies: See how companies have drastically improved their MTTR About Squadcast.

In-App Wiki - Built-in Knowledge Repository | Turbo360

Turbo360 provides a built-in knowledge repository through Wiki, allowing users to create informative articles. Michael Stephenson walks through this new feature in Turbo360. The in-app Wiki helps create and manage knowledge base information directly within Turbo360, making it easier for support teams to access and share information. Key points covered include: The goal of Wiki is to reduce the number of support tickets escalating to the development team by empowering L1 and L2 support teams with better resources.

E5: Explore the latest features in ServiceDesk Plus - Masterclass 2024

In the fifth episode of Masterclass 2024, we will explore the latest product updates and enhancements released in the last six months. In this episode, we will walk you through: Auto Upgrade Chat Channels Zia predication role Asset booking Two factor authentication for ESM Custom modules: Sub form and sub entity Insert video and associate solutions in reply Change governor Project settings enhancements Reports: First response violated technician and group.

E5: Explore the latest features in ServiceDesk Plus Cloud - Masterclass 2024

In the fifth episode of Masterclass 2024, we will explore the latest product updates and enhancements released in the last six months. In this episode, we will walk you through: Request sharing Zia auto-approval Live chat enhancement Fine-grained asset access Workflows for core ITSM practices ChatGPT integration By the end of this episode, you will be well versed with the latest capabilities and enhancements released in ServiceDesk Plus Cloud and able to leverage them to revamp your service delivery operations.