Operations | Monitoring | ITSM | DevOps | Cloud

In a little over 4 months, we have crossed 4k+ stars on our GitHub repo. In this article, we explore what we can learn from our GitHub stars.

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week let’s go back to security basics with password hygiene—the simplest, and yet often overlooked step in account security. Passwords have been the bane of many internet users since the inception of the world wide web.

As your customer base grows, your responsability to provide a functionning service at all time grows too. Let's see how you can a add a few lines of code and earn peace of mind!

500 customers in 15 countries. 200 Billion push notifications delivered yearly. With over five years of experience in the industry, 500 customers and over 200 billion push notifications delivered each year, Batch.com prides itself as one of the world’s leading Mobile-First Customer Engagement Platform. Their motto “Keep pushing” exemplifies this, since their platform delivers push notifications to some of the world’s most prominent names in any industry.

We introduced Grafana Enterprise Metrics (GEM) last September to give centralized observability teams the ability to provide a multi-tenanted, horizontally scalable Prometheus-as-a-Service experience for their end users. Since then, we’ve continued to make improvements and introduce new functionality. In this blog, I wanted to take a deeper dive into two of the exciting new features released with GEM 1.4.

The ability to maintain successful operations in business requires specific agreements that are critical to helping justify service delivery, understand the service performance, and get a budget for any potential infrastructure projects. Service Level Agreements (SLAs) are made between partners and customers and focus on the commitment of the partner to uphold an agreed-to level of service.

Workflow automation software has the potential to be a complete game-changer for teams that lack efficiency. To drive productivity and squeeze more value from the talent on your team, you must have the right systems in place. With the power of workflow automation software, you can unlock the potential of your team and improve customer experiences.

Football may be coming home, but will England’s Google Lighthouse Scores? Where were you in ’96? Euro 2020 is here, and so are our hopes that the Three Lions’ long wait for a European Championship could soon be over. England has had one of, if not the best set of, national football matches for decades. Winning 6 games in a row with only 1 goal conceded, how can Italy beat us?

Providing exceptional customer service can leave little time for businesses to focus on marketing, which could be why a majority of MSPs rely on word-of-mouth referrals to grow. But relying on word-of-mouth referrals can lead to inconsistent growth, leaving you unable to accurately plan for the future. Marketing, on the other hand, allows you to sell your services with intention—helping you increase revenue by generating more consistent new customer leads and upselling current customers.