Operations | Monitoring | ITSM | DevOps | Cloud

3 Ways to Grow Your IT Monitoring Revenue

Managed IT services have undergone significant change and evolution in a very short time. As an IT service provider, remote monitoring and management (RMM) is at the core of your business, allowing you to manage a large number and variety of endpoints. At the same time, your clients have grown to expect 24×7 uptime with outstanding customer service, potentially leading to some growing pains on your end.

How to build highly expressive check results with sensu-wrapper

I’m gearing up to attend my first Sensu Summit this year, and have gone back and watched last year’s talks that I missed. There were a lot of great talks! One technical talk that really caught my eye was Lee Briggs on sensu-wrapper. Lee introduced a wrapper utility he wrote to make it easier to use the Sensu client socket to monitor shell executables for correct operation. In this post, I’ll break down why his sensu-wrapper command is so useful.

Modernizing Development with Continuous Shipping

Ahoy there. Continuous shipping: a concept many companies talk about but never get around to implementing. Ever wonder why that is? In the first post of this three-part series, we’ll go over(board) the concept of continuous shipping and why it’s valuable. Parts two and three will deep-dive into the process implementation. Buckle that life jacket; it’s time to set sail.

Software as a Service (SaaS) vs. Software as a Product (SaaP)

As you might have already guessed, the SaaS definition is "Software as a Service". This type of software is being delivered online via a browser and is hosted by the software vendor or another third party. A regular monthly fee is being charged for the use. On rare ocasions there are one time payment deals. The vendor of the web-based solution delivers a service that covers all security, availability and performance standards.

Amazon Prime Day Downtime Blues

For about 3 hours at the very beginning of Amazon Prime Day, Amazon’s website experienced outages on both the East and West coasts of the US. Even the world’s largest retailer isn’t prone to technical mishaps. In fact, Amazon’s server infrastructure is reasonably stable. This particular outage is a fascinating study in how Amazon’s website downtime affects a business in real time.

How Clubhouse.io used Objective-C + the Sentry React Native Integration for Post-Launch Error Tracking

In A Comedy of Errors, we talk to engineers about the weirdest, worst, and most interesting application and infrastructure issues they’ve encountered (and resolved) over the years. This week, we hear from Eli Perkins, Mobile Engineer at Clubhouse. Clubhouse is a project management platform that makes it simple for software teams to relate how their everyday tasks are contributing towards a larger goal.