Contact centers (or call centers) are crucial touchpoints for customer interactions across various channels, including phone, email, SMS, live chat, and more. As businesses strive to deliver exceptional customer experiences (particularly in high-volume consumer-facing industries such as financial services, telecom, travel, insurance, healthcare, online retail, etc.), it’s imperative to optimize contact center performance. How imperative?
Technology juggernauts–despite their larger staffs and budgets–still face the “cognitive load” for DevOps that many organizations deal with day-to-day. That’s what led Spotify to build Backstage, which supports DevOps and platform engineering practices for the creation of developer portals.
This Kubernetes Architecture series covers the main components used in Kubernetes and provides an introduction to Kubernetes architecture. After reading these blogs, you’ll have a much deeper understanding of the main reasons for choosing Kubernetes as well as the main components that are involved when you start running applications on Kubernetes. This blog series covers the following topics.
The Uptime.com Page Speed Check has arrived! 🚀 We’ve rebuilt our old Website Speed free test using the most up-to-date analytics, metrics, and auditing tools available to make sure that your websites are performing as expected, every single hour of every day. Keep reading to see exactly how our new Page Speed Check can take your website monitoring and observability to the next level.
As you know, having reliable checks is a cornerstone of synthetic monitoring. We don’t want false alarms, or worse, checks succeeding when things aren’t working. But sometimes, problems can be hard to identify because they only happen intermittently, or in certain situations. Similarly, monitoring results can be skewed by infrastructure issues, or network errors on the monitoring provider end, causing false alarms when there is actually no problem with the product.
Cribl Search is a powerful tool that is designed to enhance your data search efficiency, irrespective of the location of your data. This blog will explore how this tool seamlessly integrates with numerous Cribl Edge Nodes in real time, simplifying the process of discovery and troubleshooting. An integral part of Cribl Search is the “teleport” feature, which enables users to access specific Edge Nodes for in-depth analysis, simply by clicking on a host field.
When our CEO and co-founder Tomer Levy delivered his “Observability is Broken” presentation at last year’s AWS re:Invent, he highlighted numerous challenges faced by today’s organizations as they seek to advance their observability practices. Of the six individual points that he noted, two specifically dealt with the current shortage of available engineering expertise, with another two focused on data overload.
Nowadays businesses rely heavily on robust and resilient infrastructure to deliver uninterrupted services to their customers. This includes things like servers, databases, and cloud-based systems. It’s important to monitor the health and performance of this infrastructure, and that’s where monitoring metrics come in.
As part of our ongoing commitment to security, we are excited to announce we have partnered with GitHub to protect our users on public repositories via GitHub’s secret-scanning feature. Through the partnership, GitHub will notify Grafana Labs when one of the following secret types is exposed in the code of a public repository: GitHub actively monitors public repositories for leaked secrets. When a secret is detected, its hash is stored in Grafana Labs’ Secret Scanning API.
Node.js is a very popular JavaScript runtime for the backend. Its usage has grown steadily in the past years. Some notable users of Node.js include Netflix, PayPal, Uber, and eBay. In this post, you will learn how to add tracing to a Node.js application on AppSignal. You will use an existing Quotes app that talks to a PostgreSQL database to fetch the quotes. Let’s get going!
