Freshworks: How a customer support team can use AI to prioritize tickets

Freshworks: How a customer support team can use AI to prioritize tickets

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AI-powered Customer service for support agents

Customer support teams can use AI to deliver exceptional customer support. If your customer base is growing rapidly, AI-powered customer service will help keep this growth smooth and comfortable for every customer. Join us for a webinar as we discuss how Freshdesk and Cx MOMENTS AI Full Page app, can efficiently prioritize and detect issues based on a customers conversation with your support team.

Here’s what we will be talking about in the webinar:

  • Using AI to analyze customer service conversations at scale.
  • Prioritizing tickets requiring immediate resolution.
  • Analyzing issues that may cause lower satisfaction scores.
  • Maintaining smooth customer experience even during spikes in ticket volume.

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