What you need to keep in mind while building a customer-centric organization
Most businesses recognize the need to provide excellent customer experience, and even have a customer experience strategy in place. However they fall short, when it comes to execution of the strategy and measurement of success. Global companies who wish to make their mark in delivering great customer experiences, need to rethink their CX strategy and drive a culture of customer centricity. This is exactly your takeaway from this webinar. As our expert panelists discuss the nuances of CX in an organization, we touch upon CX management, affect on the business, how to quantify and measure this impact and how technology is an enabler to delivering to your business goals.
Join us on this webinar, as we discuss market trends and experiences of the positive business impact customer experience can bring to your customer service strategy. Get a sneak-peek into how your industry peers are leveraging technology to stay profitable.
Here’s what we will be talking about in the webinar:
You have a customer experience strategy - what next?
Is customer experience the same as employee experience
How to measure customer experience efficiently
Key steps to make change happen within your organisation