Operations | Monitoring | ITSM | DevOps | Cloud

March 2021

Mattermost Incident Collaboration now includes improved communication, automation, and history for incident response teams

Teams are always looking for a speed advantage, and that comes from planning, crisp execution, and teamwork. To this end, we’re excited to release new enhancements to Incident Collaboration to help make life easier for DevOps teams during incident response. The Mattermost platform includes built-in Incident Playbooks with predefined response plans and task lists. Playbooks can be customized to your environment and specific use cases.

How to Marie Kondo Your Incident Response with Case Management & Foundational Security Procedures

Marie Kondo, a Japanese organizational consultant, helps people declutter their homes in order to live happier, better lives. She once said: Similarly, in security, operational teams are constantly bogged down by a “visible mess” that inhibits their ability to effectively secure their organization.

IT Incident Response is Improved with a Corporate Status Page

To understand the impact that stovepipes have on incident response, one need look no further than the 9/11 terrorist attacks that occurred in the United States. The CIA, DoD, and FBI all knew about the Al Qaeda terror threats before the planes hit the World Trade Center, but the 9/11 Commission found that a lack of data and intelligence sharing among the agencies limited each agency’s understanding of the looming terrorist threat; thereby, limiting their incident response.