Operations | Monitoring | ITSM | DevOps | Cloud

March 2021

On-boarding Remote Workers with Service Watch

It’s been more than half a year since I joined Exoprise. When Covid-19 struck last year, it became clear that companies would expand their hiring requirements beyond local regions and find suitable candidates (just like me!). Remote work and the requirement for on-boarding remote workers no longer became a luxury. This is reflected in job portals and HR sites such as Indeed and Glassdoor where they began to insert a new tag “Remote WFH Option Available”.

Missing Infrastructure: Accelerated Worldwide Delivery

Software development by distributed teams is nothing new. But since 2020, it’s no longer just teams that are globally dispersed, it is the individual team members themselves. Remote working is the new normal. So in this unpredictable, “modern” world we’re in, how do you put together a solution that delivers for every single team member, no matter their location?

Canonical, Collabora, Nextcloud deliver work-from-home solution to Raspberry Pi and enterprise ARM users

March 25th, 2021 – Canonical, Collabora and Nextcloud announce the immediate availability of a content collaboration platform for 64bit ARM for both consumers and enterprises. Building on the prior Nextcloud Ubuntu Appliance it adds with Collabora Online, the first viable self-hosted web office solution on the popular Raspberry Pi 4 platform.

The Importance of Communication in Software Development Teams

Programming is often thought of purely as a problem-solving activity. This may be true for the lone coder in their garage, but in the multi-person environment of an Agile team, such problem solving must be collaborative. In this article, we’ll look at the role of communication in software development, particularly in an Agile framework. Covid-19 has forced an unprecedented shift to remote working so we’ll finish up with a discussion of how Agile can be implemented in a remote setting.

Help Wanted: New Remote Work Roles Blur Lines b/n IT & HR

Fair warning, I tried to avoid using the obligatory good news, bad news opener for this article, but I couldn’t help myself. It’s just that we sort of are living in the age of good news, bad news. Especially when it comes to IT support and remote work. So here it goes. First, the good news: If you work in IT support, your colleagues need your expertise now more than ever before.

Enough! 4 Work From Home Solutions to Heal IT's Pain

Let’s face it: when it comes to managing a work-from-home setup, IT has a lot of problems they don’t know how to solve. It’s not for lack of effort – there just don’t seem to be many practical solutions out there that can alleviate their new remote work-induced headaches. It was tough enough getting everyone up and running in home offices. Now, IT is all but drowning in tickets (a majority of tech leaders have reported ticketing increases up to 50%).

How to View Office 365 Service Health in CloudReady?

In today’s modern IT world, enterprises are looking to not only streamline their global monitoring operations but also facilitate access to reporting capabilities that provide insight into usage, uptime, and availability of SaaS services. Covid disrupted the work culture and our daily lives. With so many of us working from home, IT leaders and executives are now more than ever interested in ensuring that the cloud services their team relies on are available.

How to Make Your Zoom Meetings More Secure

During the first months of the last year, Zoom was a little known video conferencing platform with a few million users. However, the spread of Coronavirus across the globe forced businesses and organizations to make changes in their working models. Among them was adopting remote working practices, fostered by several communication and collaboration tools. This is where Zoom's popularity surged, with remote workers using the tool to conduct virtual meetings. However, the explosive popularity of Zoom created several cybersecurity ramifications. The unexpected growth exposed the platform to various security faults, vulnerabilities, and hackers. That said, below are some of the best practices to keep your Zoom meetings secure.
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Microsoft Teams Optimization for a Remote Workforce

Microsoft Teams is everywhere. Not surprisingly, during the pandemic, the number of daily active users for Teams increased to 75 million in 2020. More and more people are WFH and companies are becoming virtual. Personal meetings are fading now, and Teams poises to become the next best collaboration tool. According to a Riverbed study, 64% of US employees are now working from home because of the Covid pandemic. In turn, Microsoft Teams optimization has become a critical topic for Operations and Network personnel.