Operations | Monitoring | ITSM | DevOps | Cloud

August 2020

Knowledge Management: An ITSM Lifeline to Connect Remote Employees

Knowledge management is a cornerstone of IT service management (ITSM). It provides technical guidance, steps to best troubleshoot issues, and in some cases an outlet to expand on tribal knowledge. Not only can knowledge content help drive self-service and employee empowerment, aiding in case deflection, but it can also serve as an extension of your organization’s culture.

Learn how monitoring VPNs enhances your remote workforce's productivity: The ITOM podcast [Episode 3]

The ITOM podcast returns with yet another episode aimed to alleviate all your remote work woes. In the last episode, we drilled into the nuances of VPN security, encryption, hashing algorithms, certification authorities, and much more. Now we’ll discuss the practical implications of VPNs on remote work. VPNs have become many organizations’ best bet to help maintain business continuity in this era of remote work.

How to Troubleshoot "Citrix is Slow" for Remote Workers

The COVID-19 pandemic has disrupted how every business on the planet works. Remote working has become the new normal, and IT needs to adapt quickly to support this somewhat new way of working. I say new way of working, but it isn’t actually new at all in the grand scheme of things. People have been working outside of the office, such as from home or other public places, for many years now.

How Can the Public Sector Get Remote Working Right?

Mobile working is becoming the reality for an increasing number of public sector staff. But the threat and impact brought by the coronavirus COVID-19 outbreak has seen many organizations instructing office-based employees to work remotely, as a way to minimize the risk of infection and spreading of the virus.

How MSPs Can Future-Proof Their Business in the Era of Remote Work

The new era of remote work has accelerated the need for businesses to adopt digital transformation strategies faster than ever to ensure their relevance and longevity in the marketplace. As priorities shift in this direction, Managed Service Providers (MSPs) are quickly adapting to better serve their customers. Recently, LogicMonitor commissioned a research study of 500 IT decision-makers around the globe to understand how organizations are evolving in the face of unexpected crises.

4 Secrets to Remote Agile Success

Agile teams are designed to respond to change. But even for the most seasoned agile teams, responding to the changes brought about by COVID-19 was a pretty tall order. This is the story of how one agile team responded to the abrupt transition to remote work without missing a beat, and without losing its sense of synergy. If you’re in need of some tips on how agile software teams can maintain both their productivity and their morale while remote, this post is for you.