Whether you’re looking for help managing inbound calls, outbound calls, automatic dialing, and capturing call center analytics, you need to invest in one of the top call center software programs on the market. Since there are several options on the market, it can be difficult to choose the best call center software. And, what you end up selecting will largely depend on the needs of your call center.
A Data Protection Officer (DPO) is a lot like a little angel on your shoulders, except instead of a little harp, they have a complete understanding of GDPR and other data protection laws. Their job is to make sure you don’t listen to the devil on your other shoulder encouraging you to do all sorts of non-compliant things, like process data unlawfully or without permission. In business language, they are responsible for overseeing data protection strategy and implementation to ensure compliance.
In a world with an increasing amount of priority being placed on the customer, making the most out of every single interaction matters. Businesses never truly know what conversation will spark an expansion opportunity or referral dialogue, so nailing your customer communication on a frequent basis can separate the “good” from the “great” companies.