time doctor

Best Time Tracking Apps: 14 Top Tools Reviewed

Time-tracking apps are used by large companies, small and medium businesses, startups, agencies and even freelancers. The best time tracking apps have multiple features that help you to improve employee productivity, prevent misuse of company time for personal reasons, help in workforce planning and allocation, track project progress, manage client billing and so on. But choosing a time tracking software is hard. That’s because there are hundreds of such tools in the market.

zendesk

Agents need cross-channel communication

I recently had a rough customer service interaction. There was an issue in compensation on a returned order, and when I interacted with the support team across email and live chat (a few back-and-forths) it was clear that they were missing information from prior interactions. I ended up having exchanges with multiple agents, and it seemed like a new ticket was being opened each time we talked—could it be? As a consumer, it was incredibly frustrating.

testomato

The State of SEO for eCommerce in 2018

Ecommerce business owners invest a huge sum of money and time in making sure that their marketplaces/online stores appear at the top of those SERP — because we all know that human beings are quite impatient and they don’t dig deep into the search results. So, only the first page results matter for both the marketplace owners and their potential customers.

egnyte

Don’t Let Malware Hold You Ransom

Ransomware is a relatively new form of malware that poses significant threats to computer networks, even those with effective security systems. It masquerades as legitimate software and uses encryption protocols, like those designed to protect personal information, to lock down files and hold data for ransom. In addition to the increased frequency of attacks, hackers are continuing to grow more sophisticated, targeting high profile businesses that can afford to pay higher ransoms.

eg innovations

How Can I Use Microsoft SCOM for End-to-End Performance Monitoring

Microsoft System Center Operations Manager (SCOM) deployments have been on the rise in recent years mainly due to its tight integration with other Microsoft servers and applications in the enterprise. While SCOM has native support to monitor Microsoft infrastructures, there is no out-of-the-box support for non-Microsoft technologies, such as VMware, Oracle, Citrix, SAP, and so on.