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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

SLOs and Customer Experience: Uniting Engineering Excellence with Customer Satisfaction

In the contemporary landscape of fast paced IT and Digital services, where every click, tap, or swipe represents a potential interaction with a customer, the importance of optimizing the customer experience cannot be overstated. Service Level Objectives (SLOs) stand at the intersection of engineering excellence and customer satisfaction, serving as the guiding principles that drive the delivery of exceptional digital experiences.

Replace Imprivata Cortext with OnPage

Healthcare organizations require a secure clinical communication and collaboration system that ensures care teams are well-equipped to effectively communicate, coordinate, and maximize collective knowledge to deliver high-quality patient care successfully. This system should prioritize patient privacy and data security while facilitating seamless information exchange among healthcare professionals across various departments and locations.

Use full context to unite observability and ops teams

IT teams are the invisible engines powering every modern organization. Yet they battle constantly to ensure the availability and reliability of applications and services across fragmented, hybrid-cloud infrastructures. In particular: Fragmented tools, siloed workflows, and inconsistent manual processes create an IT nightmare. Despite investing millions in observability and ITSM platforms, teams face alert fatigue, reactive incident response, and persistent outages.

Software Deployment: 5 Things that Can Go Wrong

Software deployment, a critical process in software development, refers to all the activities that make a software system available for use. It’s the stage where all the hard work of creating software culminates into something tangible that users can interact with. But before we delve into its complexities, let’s first understand the basics of software deployment.

Set up a maintenance window on ilert mobile app

ilert's maintenance windows feature allows users to schedule downtime for alert sources and services. This ensures that on-call responders won't receive alerts from alert sources during maintenance and service, and status page subscribers will be informed about planned and ongoing service maintenance. In this video, you will learn how to use this feature on ilert mobile app.

Brand new: Zenduty's On-call Schedules Revamp | Hear it from the team who built it

We're about to drop a major revamp to one of your most used Zenduty features. Get ready to experience scheduling like never before! Join our YouTube Premiere Live to see the new on-call schedules that'll make your on-call life smoother and better! P.S. Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.

Build More Resilient Operations with PagerDuty Incident Management

Mitigating business risk is a key enterprise priority. To avoid unnecessary exposure to the business, technical teams need a proactive approach to managing incidents. While this is a well-known challenge, it’s also much easier said than done. Over the years, many organizations have cobbled together their own bespoke processes for managing different types of incidents.