Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

The role of psychological safety in incident response

Apr 15, 2024 By Mandi Walls In PagerDuty

Incidents impacting your customer and user-facing services can be stressful, both for the responders on your team who are working on a resolution, and for the other stakeholders in your business. For teams to solve incidents quickly and effectively, responders need to be able to trust each other and stakeholders have to trust the responders. This level of trust is hard to cultivate if your organization doesn’t have a significant amount of psychological safety.

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Rootly Demo - April 2024

Apr 15, 2024 By Rootly In Rootly

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Squadcast Ranks in the Top 10 Incident Management Tools Report by G2

Apr 12, 2024 By Sanjog Sandhu In Squadcast

Reaching the top 10 tools in the Incident Management category marks an important milestone for Squadcast. This accomplishment underscores our commitment to actively incorporate customer feedback into our product development process and vision. From the outset, our objective has been to design a platform that streamlines Incident Response workflows by integrating On-Call Management, Incident Response, SRE, AIOps, and Automation into one cohesive system.

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Streamline Incident Resolution with Squadcast's Outgoing Webhooks

Apr 12, 2024 By Chitra Bisht In Squadcast

Incident responders often find themselves under pressure to resolve issues quickly and efficiently. Once the alert comes in and the incident resolution starts, the actions taken in the next few minutes can make all the difference. Essential actions involve collaborating with team members and invoking specialized scripts for common issues like disk space shortages or server restarts.

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PagerDuty Alternatives: Which is the Best for Your Team?

Apr 12, 2024 By OpsMatters In OpsMatters

PagerDuty is an incident management platform that uses its SaaS-based operations to prevent and manage business-related problems while maintaining a smooth customer experience. Used by developers, IT persons, and DevOps, PagerDuty ensures that businesses get the required data that could help them manage events that can impact their brand reputation and revenue. Their business-wide incident response, hundreds of integration tools, machine learning, on-call scheduling, and escalations make PagerDuty a popular incident management platform.

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Why EHR Secure Chats Don't Cut It: Top 10 Reasons

Apr 12, 2024 By Ritika Bramhe In OnPage

Electronic Health Records (EHRs) have evolved from mere repositories of patient data to indispensable tools at the forefront of patient care. They serve as the single source of truth across the patient care continuum, empowering care teams to make informed clinical decisions. Effective implementation of these systems leads to improved patient outcomes, reflected in lower hospital readmission rates and shorter average length of stays (LOS).

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Our customers aren't just numbers-they're a priority

Apr 11, 2024 By Luis Gonzalez In Incident.io

At incident.io, “We care about our customers” isn’t just a talking point. It’s a core part of how we operate. Whether it’s a big feature request or a small bug fix, we’ve been intentional about making sure that customers always feel heard and seen—no matter the ask. But it’s not just that.

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Root Cause Analysis (RCA), Explained

Apr 10, 2024 By Kimberly Yánez In InvGate

Root Cause Analysis (RCA) is the best way to find out what causes an issue in your IT operations (ITOps). In other words, it is a great versatile analysis method for corrective action that is inherent to the ITIL framework. It’s a comprehensive approach that all managers can appreciate. In the IT industry, this method is invaluable since its ability to swiftly and effectively address problems is what distinguishes proactive IT Service Management (ITSM).

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Mobile Alerts for Icinga at Net at Work

Apr 10, 2024 By emily In SIGNL4

Net at Work is a German IT company with over 100 employees that provides its customers with solutions and tools for digital communication and collaboration. Their product NoSpamProxy offers reliable protection against spam and ransomware, legally compliant email encryption and more. Net at Work customers monitor NoSpamProxy with a network monitoring tool.

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The real cost of a blameful culture

Apr 10, 2024 By Lee Atchison In Blameless

In the fast-paced world of IT operations, the culture permeating an organization is critical to its success. It drives behavior, efficiency, and organizational accomplishment. A blame-centric culture is particularly detrimental, creating an environment where finger-pointing is more important than problem-solving and fear reduces innovation. This negative culture damages individual morale and erodes the organization's collective resilience.

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