* Originally published in 2018, reposted as COVID-19 drives increase need for tracking remote worker activity and performance. A major government agency enacted a new policy allowing employees to work from home using Citrix during times of inclement weather. This policy introduced a new visibility challenge for the organization. Read on to discover how they fixed the visibility gaps with the Citrix End-User Activity Report from Goliath.
Why is it so difficult to find the Citrix expertise you need to successfully manage the end-user experience? It is all in the numbers. And the numbers are not changing anytime soon. Citrix sites support over 400,000 customers. On average, an organization has 2-3 total FTEs managing and monitoring their Citrix environment. If you take those numbers, then roughly there is a demand for at least 1.2 million experts who need to be able to interact with Citrix in a knowledgeable way.
Whether it is due to the scare of the Coronavirus, inability to hire locally with the competitive job market, or the growing trend of offering flexible workstyles, more organizations are offering work from home or remote working options. As someone who has worked remotely for the past 10 years, I know more often than not my days start sooner than most in the office and end later as I have no commute to worry about.
Over 100 million users across 400,000 organizations use Citrix virtual apps and desktops technologies for accessing different types of business applications. There are many software products for monitoring the availability, performance, and usage of Citrix technologies. Of these, Microsoft SCOM is the most popular.