Project management for non-project managers
When the pandemic hit, the pressure to adapt ServiceNow training offerings grew exponentially. An increasing number of customers from the Americas, Europe, India, and Australia wanted more virtual classes, more flexibility in scheduling, and more customization. Answering basic project planning questions in a timely manner became more difficult for the ServiceNow custom training and adoption team. With the rising demand, our team resources—spread across the globe—had to scale.