Zendesk

2007
San Francisco, CA, USA
Mar 25, 2020   |  By Elisabeth Zornes
With the coronavirus outbreak, customer experience teams across the globe are having to rapidly adapt amid ticket spikes, customer cancellations, market volatility, and increased uncertainty. Each week, the world is changing, and business simply isn’t business as usual. Most teams responding to customers are transitioning to a work from home environment, putting additional strain on their ability to respond to customers effectively. For many of us, that means learning and adjusting as we go.
Mar 24, 2020   |  By Erin Hueffner
Every second your customer spends waiting on hold with support is a second they’re closer to switching to your competitor. According to the Zendesk Customer Experience Trends Report 2020, long wait times top the list of what makes for a bad customer service experience. However, there is a solution to those delays in service, one that customers increasingly expect: automated customer service.
Mar 22, 2020   |  By Caroline Chromik
When most people think of live chat, they think of customer support. But it’s also a sales rep’s secret weapon. That’s because chat provides a direct line between a rep and their prospective customers. Sales teams can use chat to generate leads, improve sales conversion rates, and identify upsell opportunities.
Mar 20, 2020   |  By Leah Guest
With all the uncertainty around COVID-19, we’re contingency planning, and we know you’re probably doing the same. We’ve compiled a list of our product features and ideas to help your team continue to work effectively. Best of all, most of these utilize tools that are already included in your subscription.
Mar 18, 2020   |  By Dan Levy
With so many new customer communication channels opening for business, the classic contact center can seem kind of old school. Nobody wants to phone a business anymore, right? Wrong. In fact, 66% of customers still typically resolve their issues with a company via telephone, according to our latest Customer Experience Trends Report. While many support issues can be resolved via messaging, email, or self-service, sometimes it’s just easier and more efficient to pick up the phone.
Jul 5, 2018   |  By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jul 1, 2018   |  By Zendesk
What does a successful customer support team look and feel like? How can we manage delivering the best customer service while experiencing rapid growth the changes that come with it? What are the skills managers and agents need to better understand and support the agent experience?
Jul 1, 2018   |  By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jun 1, 2018   |  By Zendesk
Uncover the true value of your customer support organization with the technology trends that matter most in 2017. A recent survey by Gatepoint Research finds that 51% of Gatepoint survey respondents stated their leadership team views customer service as a potential competitive advantage. However, uneven service continues to be the main cause of customer frustration.
Jun 1, 2018   |  By Zendesk
Win with fairness—strengthen your customer relationships
Oct 15, 2019   |  By Zendesk
“Culture trumps strategy,” say most leadership coaches. “Culture eats strategy for lunch.” As a CX leader, you may agree, but do your support agents feel the same? Delivering a top-notch customer experience means support agents must be inspired by your company’s intended culture and get collaboration, empowerment, and meaning. In this session, Tiffany Apczynski, VP of Social Impact and Public Policy at Zendesk, explains how to break free from the call center of yesterday and shows you the three tactical things you can implement immediately. You’ll learn tips and tricks for creating a contact center culture for today and the future.
Oct 15, 2019   |  By Zendesk
Making quick, confident, data-driven decisions is difficult—if not impossible–when your customer data is fragmented across different channels and tools. With Zendesk Explore, all your customer data is consolidated in easy-to-build dashboards and reporting. Zendesk's Andrew Forbes and Pinterest's Derrick Diaz show you how to better understand your customers, and measure and improve their entire experience. It’s a data-driven world, so let the data do the talking.
Jul 15, 2019   |  By Zendesk
The Zendesk marketplace is packed with 100s of apps to help you fully tailor your Zendesk experience.
Jun 28, 2019   |  By Zendesk
When you’re scaling your customer service operation, it’s essential that you work smarter, not harder. Zendesk Support Professional can help.
Jun 6, 2019   |  By Zendesk
Making quick, confident, data-driven decisions is difficult—if not impossible–when your customer data is fragmented across different channels and tools. With Zendesk Explore, all your customer data is consolidated in easy-to-build dashboards and reporting.