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Apr 8, 2020   |  By Richard Bashara
TLS (and the previously used SSL) protocols make the web go round. They are fundamental when establishing a link between two computers, creating a very special mathematical relationship signified by the all-encompassing gesture of friendship: the handshake. So fundamental, in fact, that we probably take them for granted when we shouldn’t. The user relies on TLS encryption every day to protect data and the integrity of a session.
Mar 19, 2020   |  By Richard Bashara
February kicked 2020 off with a terrifying glimpse into what happens when the Internet of Things stops Internetting things. If we consider our central question this year of uptime in the age of always-connected, then we start to see the impact of hidden failures. All the stuff we don’t know we know impacts the end-user. Someone forgets to renew a TLS certificate, half the business world can’t collaborate. Someone else flubs an update?
Mar 12, 2020   |  By Richard Bashara
Every one of us reading this blog has seen a fire spring up and quietly walked away from the impending chaos. And everyone one of us has managed to live this long because we understand when to react to a fire. A real fire affects our Service Level Objectives (SLO), and affects the user base. You need to figure out where it is, what started it, and what your team will do about it, and you need to do that now.
Feb 27, 2020   |  By Richard Bashara
When an outage hits your service, everybody starts talking. Your engineers are talking about what caused the problem, and how to fix it; your management is asking about when it’ll be fixed; and your customers are telling the world that they’re not happy. But there’s an even more important conversation you should be having: communicating with your users about the issue.
Feb 18, 2020   |  By Richard Bashara
Welcome to 2020, where Google Drive can fail for some of you but not others, you can’t access your passwords, and you can’t withdraw cash on vacation. This stranded on a desert isle dream was reality in the month of January, which saw drama in the financial services and internet infrastructure sectors. January’s downtime reinforces just how connected we have become, and how reliant we are on infrastructure that can seemingly fail on a whim.