Montreal, Canada
Apr 3, 2020   |  By Derek
In the most recent release of OneDesk we made big changes to Customer Organizations. Whereas prior to this release customer organizations were relatively simple groupings of customers, now they have become more sophisticated objects, with properties and features that will change the way you use OneDesk.
Mar 31, 2020   |  By Derek
At OneDesk we continue to work hard to bring new features to the OneDesk platform. We have many more updates planned, so keep your suggestions coming. This post will give you an overview of the features of this new release, but over the next couple of weeks we will be writing more in-depth articles on each of the major new features. So without further ado, here are the big new things in the March 2020 release of OneDesk.
Feb 24, 2020   |  By Lillian Tirado
Growing awareness of attraction centers around the world, faster and more reliable transport systems, and internet booking are some of the reasons for the booming Travel and Leisure Industry. Over the years, tour operators and travel companies have improved touring experiences for leisure tourists by breaking barriers of language, currency, and costs of tours.
Feb 19, 2020   |  By Victoria Louie
For project management, there are tons of software options available, some of which are too heavy-weight for teams tackling smaller, well-defined projects. When picking the right software for your team, one of the biggest challenges is striking the right balance in terms of the benefits versus the time spent setting it up and managing the tool.
Feb 14, 2020   |  By Mashiat Maswood
Freshbooks is a cloud-based software that provides accounting services to its users. The application is geared towards small businesses and self-employed professionals, enabling them to track their financials by logging on to their accounts. At its core, Freshbooks is a straightforward application that eliminates paperwork by automating tasks like invoicing, organizing expenses and client follow-ups.
Jan 31, 2020   |  By OneDesk
OneDesk integrates with Mailchimp allowing you to automatically add your OneDesk customers to your Mailchimp audiences. With OneDesk and Mailchimp, you can automatically build your mailing list whenever you get a new contact from new email, support tickets, live chats or other channels.
Jan 14, 2020   |  By OneDesk
OneDesk fully supports both the Agile and traditional project management approaches, and even allows you to switch between them. This video shows the status boards, story points, and burn down charts used in many agile PM methodologies.
Jan 14, 2020   |  By OneDesk
OneDesk includes a fully interactive Gantt chart which you can use to see and schedule your tasks on a timeline. This video covers the Gantt chart features in OneDesk.
Jan 10, 2020   |  By OneDesk
This video shows you how to create and use your own custom dashboards in OneDesk.
Jan 8, 2020   |  By OneDesk
OneDesk combines Help Desk & Project Management software into a single application. This lets you support your customers and work on their projects without needing to purchase and integrate multiple apps and then switch between them.