Apr 10, 2020 | By Motadata
April 10, 2020 ITSM is a hot topic for people who manage IT infrastructure. There are new developments coming out every few months that tend to show where the industry is headed. ‘Automation’ has been all the craze for the past few years, yet it is still quite relevant even today. Then there is ‘digital transformation’, another significant industry jargon that gets thrown around a lot.
Apr 1, 2020 | By Motadata
April 1, 2020 When it comes to IT Services, their whole world revolves around offering technology solutions with support and management. For these companies, it has become important now, more than ever, to modernize their workspaces and make the shift with IT digitization to effectively manage complexities like maintenance, security, scalability and resilience. While digital transformation may sound great in theory, in practice, it presents some unique concerns for businesses.
Mar 26, 2020 | By Motadata
March 26, 2020 Nothing’s worse than getting a call from the users that the network is down. Too often, IT lacks the visibility they need to get before performance issues arise, meaning you’re in the dark until a user or customer calls to complain. Once an outage happens, the clock is ticking. And the more time you take to understand and resolve the issue, the more it costs you: in terms of customer dissatisfaction, and also staff time & lost productivity.
Mar 24, 2020 | By Motadata
March 24, 2020 As an IT leader, it’s important to step back, sometimes, and view what you can do better with your service desk. Because small issues and inefficiencies can easily add up to day-to-day chaos. In organizations where IT services are aligned with business objectives, they are more likely to make investments in new technologies like AI & ML. Periodic reviews will make sure that the alignment stays.
Mar 16, 2020 | By Motadata
March 16, 2020 AI Ops is about enabling developers, program managers, service engineers, website reliability engineers etc. to efficiently build as well as run online services or applications at scale with AI & ML techniques. AI Ops is expected to help improve service quality. customer satisfaction, enhance technology productivity, and reduce cost.
Apr 7, 2020 | By Motadata
Introducing Motadata ServiceOps! An ITIL compliant IT Service Management platform which offers a single point solution that is simplified, easy-to-use and deploy, meeting the IT operation management and automation requirements. It eliminates manual complexities, encourages self-service, offers a modern interface to improve user experience, and provides meaningful insights that improve the overall quality of IT services.
Dec 19, 2019 | By Motadata
Mr. Alex Mijares - Information Technology Officer from Bases Conversion and Development Authority (BCDA) shares his experience of Motadata Network Monitoring Product Suite. Comprehensive Reporting, Customization flexibility and User-friendly GUI are few of the features which are Alex's personal favorite.
Dec 4, 2019 | By Motadata
Motadata collects, indexes, monitors and analyses any kind of log data. The log data contains a categorical record of all activity and behavior that affects your company and keeps a real-time check on ongoing activities across your IT infrastructure. In case anomaly is detected, one can gather relevant log data quickly in case of a security breach.
Nov 19, 2019 | By Motadata
A quick overview of our ITIL compliant incident management module that helps you to respond, report, investigate & prevent an incident/request impact. It offers a robust life-cycle that securely consolidates and relates incident data with other ITIL processes for analysis all powered by useful automation.
Nov 6, 2019 | By Motadata
Motadata's Network Configuration Management helps users deploy policy compliant configurations, alerts them on out of process changes, monitors devices for configuration changes, backup and restore device configurations, manage configuration changes. It works in a multi-vendor environment and it can work with almost all the devices on your network.