Geneva, Switzerland
Mar 17, 2020   |  By Jean-Franois Piot
This article is part of a series on Office 365 Service Delivery Management. In the previous article we had a look at Service Management. Now let’s have a closer look at best practices for Office 365 service management. ITSM represents how IT manages, operates and transitions technology but also designs services and manages risks within the organization. You certainly have already seen what service strategy, service design, service transition, service operation, or service incidents are.
Mar 10, 2020   |  By Nick Cavalancia
With a material portion of your messaging residing in the cloud and managed by Microsoft, knowing when and why declines in service quality occur can be a challenge. Find out why.
Mar 5, 2020   |  By gsxmarketing
Email is such the norm, everybody expects it to be working and most of the company processes still rely on email. Even some companies still perform some trading operations through email. Email timeliness is key! And not just from Office 365 mailbox outbound, but EVERY mail flow path is critical! If you are in a hybrid environment, an outage of an on-premises server, a simple misconfiguration or a breach in security can dramatically affect your mail routing, putting business at risk.
Mar 5, 2020   |  By gsxmarketing
Often your teams focus on end-user services, at the application layer, and this is what GSX Gizmo is best for! However, having some network insights can help greatly for troubleshooting and collaboration with your network team(s).
Mar 5, 2020   |  By Jean-Franois Piot
This entry is part of our series on Microsoft Teams Performance monitoring. As most of you already know, MS Teams works with two main protocols: UDP and TCP. Microsoft and most other VOIP solution providers recommend using Teams with UDP rather than TCP. The purpose of this article is to understand why and in which condition it matters. We’ve configured multiple GSX Robot Users, using Teams in different simulated network conditions.
Jan 23, 2020   |  By GSX
Organizations shifting to Office 365 rely heavily on it as the foundation for their operational ecosystem. Whether hybrid in approach or using the cloud as a permanent strategy, organizations assume and require certain minimum levels of acceptable performance as means to ensure productivity and profitability. In this whitepaper, you will learn:
    , Why monitoring and measuring the user experience is crucial to the success , of Office 365 adoption , The five specific stages within an Office 365 deployment that should include , assessing the user experience , How monitoring the user experience should be done to lower the total cost , of Office 365 ownership while improving organizational productivity
Sep 27, 2018   |  By GSX Solutions
Your SharePoint environment constantly evolves and your team has to face a number of day-to-day challenges. Download our white paper to learn how GSX cures six common SharePoint headaches.
Sep 27, 2018   |  By GSX
Discover fundamental checks that should be done on a regular basis to measure the health of your Office 365 service delivery.
Sep 1, 2018   |  By GSX Solutions
Most large IT departments deliver services to their end users through a Private cloud infrastructure and many others are considering deploying this new way of delivering IT to their business. Issues related to the management of these private cloud systems are rising.
Sep 1, 2018   |  By GSX
If your IronPort fails, the entire email flow in your company shuts down, and nobody will be able to send or receive emails. In many cases, users will begin to complain of a degradation in service involving issues with their email delivery. Without the proper monitoring tool, it can be extremely difficult to pinpoint the root cause.
Dec 11, 2019   |  By GSX Solutions
In this podcast, GSX experts present use cases to demystify Office 365 route to the Cloud best practices.
Oct 1, 2019   |  By GSX Solutions
More information on:
Oct 1, 2019   |  By GSX Solutions
More information:
Oct 1, 2019   |  By GSX Solutions
More information: