In this video, we cover the key differences between SLA, SLO, and SLI defining each term and giving real world examples of how they differ. This video was brought to you by PagerTree. On-Call. Simplified. Transcript: SLA vs SLO vs SLI Whats the difference? In this video, we will define these terms, compare them to one another and give real-world examples of how they work.

Service Level Agreements, or SLAs, are essentially a promise or guarantee from the service provider to the customer. They outline the expected level of service, detailing the products or services to be delivered as well as the consequences for missing these service levels. SLAs are typically drafted by legal departments with insights from product managers and are designed to be customer-facing. It sets the stage for accountability and sets clear expectations right from the start.

So what is MTTR? Mean time to resolution (MTTR) includes every step of the recovery process, from initial notice to root cause analysis to fix and deployment.

PagerTree broadcasts are a great way to send mass messages to multiple teams or users (think of an all hands on deck situation). When using the broadcasts feature you can send one way messages and optionally request a response. PagerTree intelligent on-call alert routing gives teams flexible schedules, escalations, & reliable notifications via email, SMS, voice, chatbots, & smartphone app.

With routers, you can perform complex matching and actions on alerts. PagerTree intelligent on-call alert routing gives teams flexible schedules, escalations, & reliable notifications via email, SMS, voice, chatbots, & smartphone app.

With notification rules, you can perform custom notification sequences. PagerTree intelligent on-call alert routing gives teams flexible schedules, escalations, & reliable notifications via email, SMS, voice, chatbots, & smartphone app.

This video shows how to schedule users on-call in PagerTree. We go over the following: PagerTree intelligent on-call alert routing gives teams flexible schedules, escalations, & reliable notifications via email, SMS, voice, chatbots, & smartphone app.

PagerTree intelligent on-call alert routing gives teams flexible schedules, escalations, & reliable notifications via email, SMS, voice, chatbots, & smartphone app. In this video, we'll cover the basics to get you started with PagerTree!

This video shows the key information for PagerTree teams and how edit a team. PagerTree intelligent on-call alert routing gives teams flexible schedules, escalations, & reliable notifications via email, SMS, voice, chatbots, & smartphone app.

This video shows how data is ingested from 3rd party systems, transformed, and moves through PagerTree to ultimately notify Account Users. PagerTree intelligent on-call alert routing gives teams flexible schedules, escalations, & reliable notifications via email, SMS, voice, chatbots, & smartphone app.