PagerDuty recently made changes to their pricing plans by moving rules-based noise suppression features out of their Professional Plan into the Event Intelligence add-on module. AlertOps includes rules-based noise suppression features beginning in the Premium Plan. AlertOps plans offer more competitive noise suppression features vs PagerDuty plans.
Automated Incident Management is the process of automating some or all these tasks through various means. Automated incident management can improve incident response time, reduce unnecessary work, such as when an issue is a minimal impact. AlertOps can help automate incident management by creating tickets in help desk systems, filtering and rules, and escalating alerts.
On-call management is a process for managing after-hours support. Cloud on-call scheduling tools allow self-service and mobile access. Multi-channel communications (email, SMS, phone, mobile push notifications and chat) ensure that the alert gets through. AlertOps sends rich alerts, so the on- Call support engineer has all the information they need to know.
An alert escalation can be triggered when the primary support engineer does not respond to or acknowledge an alert within the escalation policy time limit. Keeping managers and stakeholders informed during an incident can help improve confidence in the support team. Once an escalation policy has been established, alert escalations can be automated to ensure consistency.
IT support engineers rely on many specialized monitoring tools to detect infrastructure, application, and security problems. Once a monitoring tool detects a problem, it alerts must notify support to start incident response. Many complexities arise after the alert is sent. AlertOps offers many alert management features.
Not long ago, monitoring tools were just nice additions to have and did not have a lot of purposes. However, as technologies scaled up and became more complex, keeping track of all the systems and their health became a huge challenge. As more and more brands started offering new digital services and moved the existing platform, the competition skyrocketed and being on top of system health and proactively resolving potential incidents became crucial.