The holiday season is here and it’s time for everyone’s favorite guessing game: predictions for next year. It’s an interesting one this year because there are a lot of dynamics to consider, and trying to dial in on just a few is a slight to many other topics. Geopolitics, regional economic recessions — these are covered in a wide variety of industry publications, and I’ll yield the floor to them this year.
On a retail floor, there's a shopper with a question about product availability. And there’s a store associate with the opportunity to answer, creating a sale and building loyalty. In a distribution center, a picker carefully lifts a fragile item out of a bin and places it in a tote. They confirm the item visually through an image presented in the picker’s application workflow. The order will be fulfilled accurately.