Product experience is a key driver of business success for ServiceNow and our customers. That’s why my product experience team and I spend a lot of time focusing on design principles that help ensure we exceed our customers' expectations. You don’t have to be a designer to use these principles and create great experiences. These are fundamentals that anyone can put into practice.

Despite the rise of AI, the need for app developers isn’t going away. In fact, a 2023 ServiceNow-sponsored study by Pearson suggests approximately 95,000 new application developer roles will be added globally over the next five years. According to ServiceNow’s special report on the impact of AI on tech skills, based on the research, only about 20% of app developer tasks will be either automated or augmented by 2027.

From the tight global labor market to social and political volatility, macroeconomic headwinds continue to hamper business growth. Such a complex environment is anything but smooth. Your organization may be feeling pressure to deliver on initiatives to support talent, products and services, and business operations. Finding success in these areas requires digital transformation. Innovative companies are best positioned to prosper and thrive.

Only 52% of workers felt satisfied with their latest employee onboarding experience, according to a Paychex survey. That means just under half of new hires are dissatisfied and feel unprepared to start their new jobs. Nearly 40% of survey respondents found onboarding clear, 32% said it was confusing, and 22% said it was disorganized. Four out of five (80%) new hires who feel undertrained due to poor onboarding plan to quit. Poor onboarding experiences aren’t new for HR teams.

Digital transformation is critical to enabling organizational change. In fact, 85% of CEOs recognize that digital capabilities are a strategic business differentiator and vital for accelerating revenue growth, according to IDC. IT leaders play a central role in business strategy. They’re asked to deliver digital capabilities to enhance organizational speed, agility, and innovation that leads to change and growth.

Efficiency is the bedrock of success for any organization. In the continuous pursuit of streamlined operations and increased productivity, ServiceNow Automation Engine serves as a valuable asset, enabling ServiceNow platform owners and automation leaders to quickly and cost-effectively connect or automate any system, document, or task with minimal code.

The business challenges organizations face today are enormous: increased efficiency, lower costs, supply chain resilience, revenue growth, talent retention, and digital fragmentation. A modern enterprise needs an adaptable operating model to support its business goals. This requires a range of data, analytical, and AI capabilities to reach the desired business outcomes—from simple to cutting edge.

I’m excited to announce that ServiceNow has acquired the ToolBox OH&S technology assets of Enable Professional Services, a ServiceNow Elite Partner and Fujitsu company based in Australia. ToolBox OH&S technology—native to the Now Platform—will help accelerate and scale existing health and safety solutions that enhance safety management practices and streamline incident prevention and response processes for both direct and indirect employees.