Everything related to how IT services are delivered and consumed is undergoing tremendous change. Monolithic architectures are being replaced by microservices-driven apps and the cloud- based infrastructure is being tied together and instrumented by DevOps processes.

Companies are committed to delivering on higher levels of customer satisfaction for their online services. Unfortunately, many organizations trying to support these initiatives take an interrupt-driven approach where they scramble to fix things when they break. However, to manage to these high levels of SLAs, you should take a structured approach in order to reduce the amount of unscheduled downtime by proactively monitoring and managing your systems.