Managed service providers (MSPs) are feeling the impact of AI use, mostly when it comes to the power of chatbots. Chatbots are an incredible way for MSPs to save time and money when it comes to the lower levels of their customer support. Well-programmed bots can take the burden off techs and your support staff when it comes to answering simple questions and troubleshooting common issues.

In this edition of News That Makes the Channel Cringe, a new Sophos report reveals IT pros can’t identify almost half (45%) of the traffic flowing through their networks. The Dirty Secrets of Network Firewalls study, which included the responses of 2,700 mid-size business IT leaders, goes on to say 25% can’t identify over 70% of total network traffic. That’s a massive blind spot, especially with mounting concerns over cybersecurity. The network is what keeps your clients connected.