Operations | Monitoring | ITSM | DevOps | Cloud

December 2019

Keeping Your Web Host Honest

All good web hosts provide their customers with a Service Level Agreement (SLA). SLAs often include an uptime guarantee where the hosting provider agrees to compensate the customer if the specified uptime is not met. However, we've never known a host to voluntarily compensate their customers - in reality it's up to the customer to ask for compensation.