Operations | Monitoring | ITSM | DevOps | Cloud

August 2019

August 2019 Release Overview: New Mobile Features, Enhanced Security and Analytics, and Amazon EventBridge Integration

PagerDuty is proud to announce our latest release, which provides a new set of product capabilities and enhancements that further enable you and your teams to securely work in real time—anytime and from anywhere. With this release, we continue to respond to our customers’ needs to build a better platform to help them best manage their digital operations. Enhancements include new innovations for our mobile app and increased platform security by adding email domain restrictions.

IG Reduces Alerts by 86% With PagerDuty Event Intelligence

IG is a world-leading provider of contracts for difference (CFDs) and financial spread betting services. In this video, Danny Nicholls, Application Support Analyst at IG, shares how PagerDuty helps reduce alert storms and provides analytics that enable full visibility into the system and business impact of their services.

Healthcare IT Trends and Challenges

Technology and digitization are disrupting every industry—and healthcare is no exception. In this time-critical industry, patient care needs to be efficient and convenient. This is increasingly evidenced by the rise of individualized healthcare via direct-to-consumer (D2C) and convenience care models such as telemedicine to find doctors, pay bills, schedule appointments, order prescription refills, receive consultations, and more.

Understanding Systemic Issues: The PagerDuty Health Check Process

Continuous improvement is one of the fundamental tenets of Agile methodology that PagerDuty’s product development teams emphasize. This already works fairly well at the individual team level via retrospective meetings and postmortems but sometimes we don’t notice larger or systemic issues that are outside the control of a single team. This blog will share the process that we use at PagerDuty to uncover those issues, the outcomes we have seen, and how we have evolved that process.

Optimizing Business Response When Technical Incidents Happen

Most technical incident response plans typically account for stakeholder communications—for both internal teams and external customers. But at PagerDuty, what we’ve learned from our customers is that there’s still a painful and expensive gap in alignment between IT and business teams. To close that gap, we need to focus on what incident response means for business teams.

PagerDuty Pulse Aug 2019

Catch up on all the exciting things we’ve released over the past several months. In this edition of PagerDuty Pulse, you’ll get insight into our most recent releases, which help teams across the enterprise effectively take action during the most critical moments with the power of data, intelligence, and automation at scale. We’re excited to release and share new enhancements to the core platform, as well as across many of our products (Event Intelligence, Modern Incident Response, Analytics, and Visibility).

MetaPack Counts on PagerDuty to Deliver the Best Customer Experiences

MetaPack is the leading provider of e-commerce delivery management technology to enterprise retailers and brands. In this video, several members of the tech team at MetaPack share how PagerDuty empowers teams throughout the company with data, clarity, and context so that they are able to work together to respond to issues in real time and have confidence when making complex technical decisions in the future.

The PagerDuty Summit Practitioner: What's In It for Me?

Are you a practitioner looking to attend the speaking sessions at PagerDuty Summit 2019 and want to get into the weeds with the PagerDuty developer community? This year, the PagerDuty Community Team is drumming up many special activities that puts users at the front lines of real-time operations.