Bug tracking is hard. Once more for your boss in the back. Bug tracking is hard! The support agent to developer handoff is a crucial yet an easily mishandled exchange. That’s bad news if you’re striving for low time-to-resolution targets and happy customers. Luckily, Atlassian and its app vendors provide an array of tools that can help you automate your bug resolution workflows to improve speed, consistency, and communication.

Supporting a growing software team is a daunting challenge, and Git is often at the heart of that task. Ensuring developers can effectively collaborate requires user provisioning, tool permissions, and enough horsepower to support all of the load. If you support a distributed team, the factors become more complex. How do you ensure developers have a consistent experience across geographies and help productivity flourish?

We surveyed 1,264 chat users to find out, and we started with two seemingly simple questions. What we learned was fascinating and inspiring, so we gathered up the data and created the team chat guide.

With the proliferation of virtualization and high availability architecture, teams are chasing 99.999% uptime like knights of old hunted unicorns. Many site reliability engineers find more comfort in the Boy Scouts’ motto, “Always be prepared.” Your company’s Git server is mission critical to the daily operations of engineering and everyone they support. How do you create business continuity in the face of unpredictable circumstances?