Operations | Monitoring | ITSM | DevOps | Cloud

March 2019

New integration offers a consolidated look at your APM alerts

Application monitoring and alerting go hand-in-hand. Alerts point out critical issues in your infrastructure and help you identify and remediate components causing service degradation and disruption. To reduce the complexity involved in managing IT alerts, we’ve developed an integration between our application monitoring tool, Applications Manager, and our alert management solution, AlarmsOne.

The changing role of ITSM in 2019: The five-point cheat sheet to ace digital transformation.

Digital transformation (DX) has taken organizations across the globe by storm by improving operational performance and customer experiences. During this transformation, IT teams need to be prepared to harness the benefits DX has to offer.

Best ways to map impact of application performance issues on business goals

It is no secret that right application performance monitoring strategy is the key to ensure that your business delivers steady performance 24/7. To get the best from your applications and ensure smooth end user experience, it is critical to identify where the pitfalls lie and be cognizant to all the end-to-end processes involved in your business applications.

What is remote monitoring and management (RMM)?

Remote monitoring and management (RMM) is the process of tracking, monitoring, and managing endpoints for multiple clients. It is mostly used by managed service providers (MSPs) to provide IT services to organizations who outsource their IT requirements. Two of the basic solutions required to start a MSP business are an RMM tool and a professional services automation (PSA) tool. Choosing the best RMM-PSA combo is a different topic altogether that we’ll leave for another discussion.

The what, why, and how of unified endpoint management

IT management has become a department that exists in every business ecosystem, irrespective of verticals. Those who are responsible for taking care of IT management need to work around the clock to secure and maintain servers, computers, smartphones, tablets, iPads, IoT devices, virtual machines, and more. The technician alone is like a modern puppeteer controlling and manipulating all these devices from one, central location in a unified way.

Incident management in ServiceDesk Plus

Learn how incident management works in ServiceDesk Plus, starting from ticket creation to its closure. ServiceDesk Plus is an IT service management software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top notch IT service delivery.

2nd year in a row: Gartner recognizes ManageEngine in its Magic Quadrant for Network Performance Monitoring and Diagnostics

OpManager’s network monitoring capabilities have been serving the network administration industry for more than a decade. What started as a basic network monitoring tool has grown tremendously in terms of both features and operations, placing OpManager among the top network monitoring tools in the network administration domain.

Launching Vulnerability Manager Plus: Hunt down security loopholes with 100% precision

Amp up your endpoint security game with ManageEngine’s all-new Vulnerability Manager Plus. Pinpoint, prioritize, and eliminate vulnerabilities with ease. Attackers are constantly coming up with new ways to carry out exploits, making it even harder for your organization to reduce its attack surface and keep its endpoints secure.