Language used across the high technology ecosystem is dynamic to say the least. Nowhere else can you find a mixture of technical jargon seamlessly intertwined with references from science fiction, mythology, pop-culture, literature, and more. While this makes conversations heard across technical environments colorful and engaging, it also makes communications allegorical and metaphorical— opening them to variable interpretation.

Emails are one of the most popular notification methods of Opsgenie when reaching out to your users. Now, you can create Email Templates which represent your company’s style and streamline communication processes! Email Templates are available for the emails sent out for Mass Notifications and Stakeholder Notifications, and you can customize of the content of the emails depending on your needs.

Announcing the following integrations: BMC Remedy OnDemand

The transition to Agile development and continuous deployment has resulted in the DevOps movement to break down organizational walls. While there are many benefits to this approach, some best practices of traditional IT Service Management (ITSM) have been lost in the transition. Which ITSM processes and controls are still relevant and how can you adapt them to the new agile world?

On-call compensation models may vary based on local laws, company culture, and management practices. Some common compensation models include: 1 - Incentivized on-call, 2 - Paid for scheduled overtime, 3 - Paid for total time spent resolving issues

When an incident occurs, do you shudder when either you or your team proceed to open multiple browser tabs for each of your monitoring tools? This is the picture painted by the “swivel-chair” effect, context-switching between tools to gather information needed to determine a path of resolution.