Operations | Monitoring | ITSM | DevOps | Cloud

November 2019

Root Cause Changes: Real Examples of Modern Root Cause Analysis from our Beta Customers

Root Cause Analysis (RCA) is an all-encompassing process. It is usually very complicated and often requires many people with many different skills – all trying to tackle an incident to determine what happened, when, why, how and ultimately who (to blame). There is, however, secret sauce today that can help solve many issues before a “full-scale” RCA process is initiated – and that is Root Cause Changes (RCC).

Meet Root Cause Changes from BigPanda - IT Ops, NOC and DevOps Teams' Best friend For Supporting Fast-Moving IT Stacks

TL;DR: Fast-moving IT stacks see frequent, long and painful outages. Thousands of changes – planned, unplanned and shadow changes – are one of the main reasons behind this. Until now, IT Ops, NOC & DevOps teams didn’t have an easy way to get a real-time answer to the “What Changed?” question – the answer that can help reduce the duration of outages and incidents in these fast-moving IT stacks. Now, with BigPanda Root Cause Changes, they do.