Operations | Monitoring | ITSM | DevOps | Cloud

June 2019

Measuring Customer Experience Across Multiple Channels

In the second part of this 451 Research video series, Sheryl Kingstone, Research VP and General Manager of Customer Experience and Commerce at 451 Research, explains why it is essential to understand the customer experience across multiple digital channels and how collecting the right data can be used to help improve the overall experience.

How Machine Learning and Artificial Intelligence Impact Customer Experience

In the fourth and final part of this 451 Research video series, Sheryl Kingstone, Research VP and General Manager of Customer Experience and Commerce at 451 Research, shares her thoughts on how machine learning and artificial intelligence can play a major role in improving customer experience.

Trident 4 IFA 2.0 and AIOps Deep Packet and Flow Analytics

In this video, Broadcom describes In-band Flow Analyzer (IFA) 2.0 supported by Trident 4 and Broadcom's AIOps solution. The video also demonstrates a couple of IFA 2.0 use cases with AIOps network topology involving Trident 4 and Jericho 2 switches leveraging BroadView Instrumentation and AIOps analytics.

Better Together: DX AIOps and Intelligent Automation

Organizations are rapidly adopting AI first strategies to power digital business models. Hear Broadcom executives Kieran Taylor and Ralf Paschen share our approach for AI-driven automation for the digital business. In this video, you'll learn why having intelligent automation aligned to AIOps enables the promises of delivering AI-driven digital experiences.