Operations | Monitoring | ITSM | DevOps | Cloud

September 2019

Talking with Nexthink About the Future of Digital Employee Experience

Tori Kaufmann-Paulman is a Senior Manager of End User Technology and Sales Enablement at Putnam Investment. I had a blast presenting on the joint Nexthink / IDG webinar talking with peer leaders about the future of digital employee experience. To really dig in I encourage you to consider each of these words on its own.

The Gartner Digital Workplace Summit had everything. Except for one crucial thing.

It’s the 2nd day of the Gartner Digital Workplace Summit in London. I’m waiting in line for coffee at the venue and I hear this: “How’s the summit going for you?” “Well, great and not-so-Great” “How so?” “Great that I have my business case nailed down.

Your MS Teams Rollout Needs Specific Help-Not General Guidance

Imagine for a moment you work as an IT project manager. Your boss just granted you the permission to deploy one of the most powerful workplace collaboration tools on the market. The tool, MS Teams, is like the “Excalibur” of our day—a seemingly magical piece of software that can put order to chaos, and instill direction and security across the entire digital employee landscape.

Want to Repair a Toxic Work Culture? You Need a New Type of Hero

There’s something weird going on in the world of enterprise tech. IT support—often stereotyped as being distant, detached, and uncharismatic—is somehow becoming a source of cultural inspiration for employee productivity and happiness. Most think a Sales Manager, C-Level Executive or HR Leader should be the ones to repair a toxic work culture. This line of thinking isn’t necessarily wrong—it’s just incomplete.