Emerging Customer Service Stats and What it Means For Your Business

Are you keeping up with the new customer service trends to serve your potential clients? In the fast-ever-changing landscape, if customer satisfaction is not your top priority, your customer service will go for a toss. Hence, it’s imperative to ensure that customer support executive agents are up-to-date and equipped with the latest requisite skills. Only those businesses that are harvesting the latest tools and technologies can deliver the best customer service and experience.


k6 as alternative to Azure load testing and Visual Studio load test

At the end of 2018, Microsoft stated that Visual Studio 2019 is the last version with load testing features. A few months later they formally announced that Azure load testing is closing down on March 31st, 2020. This announcement came as a bomb to the community. But for those who follow this market, the news was not a complete surprise.


Work from home better with secure and reliable enterprise service

Today, we are facing an unprecedented situation. The COVID-19 pandemic is affecting everything we know -- our families, our businesses, our communities, and our way of life. In these tough times, many organizations have resorted to mandatory remote working for employees so they can still be productive and safe. Saas productivity tools like Zoom, Slack, G-Suite and Office 365 became seemingly mandatory in this new distributed workplace.


What Is Network Latency and How to Reduce It to Improve Website Performance

So you finally launched your service worldwide, great! The next thing you’ll see is thousands and thousands of people flooding into your amazing website from all corners of the world expecting to have the same experience regardless of their location. Here is where things get tricky. Having an infrastructure that will support the expansion of your service across the globe without sacrificing user experience is going to be real though as distance will introduce latency.


How VPN bandwidth monitoring helps retain remote workforce productivity

The COVID-19 outbreak has brought businesses around the globe to their knees. To survive, organizations across verticals are rolling out work-from-home policies. And for effective remote working, it’s imperative to employ VPN connections, as they serve as a conduit for workers to access business-critical data remotely. But when valuable VPN bandwidth is consumed by trivial activities, business-critical applications can run on only meager bandwidth, which translates to lost productivity.


Leverage JIRA with Squadcast throughout the incident lifecycle

Atlassian’s Jira is an issue and project tracking software that helps plan, track and manage projects. Jira is also used by customers and internal teams to log issue tickets for the product and engineering teams to look into and resolve. This forms a feedback loop between the customer-facing and product teams to help drive and deliver the best possible software.


Coronavirus Pandemic: Beware of the Bait Sites

The menace of coronavirus pandemic is accelerating significantly and hackers are capitalizing the element of fear to collect shear currency. They are creating thousands of websites as baits. According to the Check Point Research report, threat actors are registering phony COVID-19-related domains and selling them on discounted off-the-shelf malware on the dark web. In this article, we will delve into some essential details regarding the coronavirus-related bait sites. Here is some help.


COVID-19 Scam Roundup - March 30, 2020

Many in the digital security community are coming together to combat malicious actors during the coronavirus disease 2019 (COVID-19) global outbreak. One of the most visible of these new efforts is the COVID-19 CTI League. Made up of approximately 400 volunteers living in approximately 40 countries, the COVID-19 CTI League is working to block attackers from health care organizations and other medical facilities at this juncture.


Mr and Mrs CISO: Security in the Age of the Lockdown

With so many of us frantically learning to juggle our roles as parents, workers and most recently teachers; is it just my wife and I who feel it necessary to monitor the online activity of our teenagers during this lockdown? Sure, there’s rich educational content out there, but it sits amongst social networks, streaming services, gaming consoles and a world of other distractions. I almost miss the days when staring out of the window was a reasonable ‘get out’!


COVID-19 Pandemic: How to Use AlertOps to Keep Your Enterprise Running

The coronavirus (COVID-19) pandemic has forced many global enterprises to temporarily shut down their operations, resulting in lost productivity and revenue losses. Yet, with a business continuity management (BCM) strategy, enterprises are well-equipped to limit business interruptions until the pandemic passes.


RapidSpike Offers Free Ecommerce Performance & Cybersecurity

Due to the COVID-19 epidemic, an increasing number of people are currently using online resources for their daily lives to work from home, shop online, and for entertainment. Many companies are now turning to ecommerce to fulfill their customers’ orders and those who already have ecommerce stores may be seeing an increase in traffic, causing reliability or performance issues.