Five worthy reads: Keeping a close eye on cybersecurity while working remotely

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we highlight the importance of creating and enforcing a solid cybersecurity strategy for employees who work remotely.


Monitoring critical business applications while working remotely

With a huge number of employees around the globe working remotely during the COVID-19 pandemic, delivering uninterrupted business services to customers has become a major challenge. This requires strict monitoring of all critical business applications in order to accommodate an increased amount of requests, which can cause a critical downtime if not monitored appropriately.


How to effectively manage your AWS costs

Often, when companies are new to Amazon Web Services (AWS), they aren’t focused much on the cost. They’re more likely fixated on taking advantage of the scalability and flexibility offered by the cloud. As a company’s AWS cloud infrastructure grows, it will find that its cloud costs grow as well. As the number of AWS accounts increases over time, there’s a higher chance of overspending on unnecessary cloud resources.


Robotics pages on Ubuntu: bridging the gap

Today, 10/04/2020, new robotics pages went live on We want to show our involvement, our stance and our support for ROS and robotics. These three pages cover what we do in the robotics space, Canonical’s involvement with ROS and Open Robotics, and the relevance of community in the field of robotics. Our intention is to be another entry point for new users to involve themselves and to enable them to build robots with ROs on Ubuntu.


Supercharge ML models with Distributed Xgboost on CML

Since childhood, we’ve been taught about the power of coalitions: working together to achieve a shared objective. In nature, we see this repeated frequently – swarms of bees, ant colonies, prides of lions – well, you get the idea. It is no different when it comes to Machine Learning models. Research and practical experience show that groups or ensembles of models do much better than a singular, silver bullet model. Intuitively, this makes sense.


How can your hospitality business survive the crisis?

Following the wave of COVID-19-related responses, the hospitality business has taken an unimaginable hit. Whether it’s the widespread fear of being infected, government-enforced shutdown or the implementation of social distancing, businesses in the hospitality industry are witnessing the decimation of their finances. In the space of just a few weeks, food traffic has fallen by 50%.


VictorOps Release Notes | 04/10/2020

Our new Team Dashboard view is currently in Beta, helping improve the overall user interface and experience within VictorOps. The new Team Dashboard now includes maintenance mode functionality to give you more controllability of your operations. If you’re interested in joining the Beta program for the new Team Dashboard, you can reach out to our support team here.


Kong Enterprise 1.5 Released!

We are pleased to announce the next release of our flagship enterprise offering, Kong Enterprise 1.5! This follow-up release adds additional stability and features on top of our last major release, Kong Enterprise 1.3, which we announced at Kong Summit 2019. Kong Enterprise 1.5 key features include Kong Immunity Consumer Alerts, OIDC improvements, and Kong Developer Portal Application Registration. There are also several smaller features and stability improvements packaged here.


How Keeping Customer Support Morale High Influences CX

Especially in an era of remote work, it can be difficult to manage the morale of your customer support team. After all, a support agent isn’t a career choice for professionals who are afraid to talk to people. Support teams in the B2B (business-to-business) industry are often full of social personalities and employees who choose to work in an office environment where they can collaborate with colleagues to solve problems.


A Remote Work Guide For Parents

Remote work can become a possible alternative to working in an office for many reasons, and becoming a parent is probably one of the most rewarding ones. You might be able to transition to remote work on purpose in order to gain more flexibility and be closer to home while still going after your professional goals and desires. But you also might find yourself suddenly working at home due to unforeseen circumstances.


Expert tips for managers on managing remote teams successfully

Managing a team remotely comes with its own set of pros and cons. If you’re managing a remote team for the first time, it’s easy to focus on the cons rather than the pros. You’re probably having a tough time staying on top of what everyone on your team is working on. In tandem, you’re most likely doing all you can to make sure that your team has everything they need to work conveniently.


4 CX Leaders on How to Build a Community

All of us are in the expectations business now, and with customer expectations reaching an all-time high, it’s up to companies to re-invent the wheel to stay relevant and engaged. But how do you identify the right channels to engage with your customers and how do you nail it the first time? That is always the burning question!